Job description

Job Title: Help Desktop Support Journeyman
Location: Joint Base Andrews, Washington D.C.
Position Type: Full-time
Clearance Required: DoD Secret
Certification Required: Security +
Description
Provide installation and support services for computer hardware, standard and local software applications, communications, e-mail accounts, desktop and laptop systems, multi-function output devices, and computer support to both local and remote users. Provide IT infrastructure after hours & weekend support as necessary.
Duties and Responsibilities

• Provide installation services to include managing the setup, installation, moves, adds, and changes for IT hardware and software.
• Assist users with hardware, software, and operational support requirements using industry standard practices.
• Troubleshoot IT related hardware, e.g., computers, laptops, printers, scanners, speakers, PDA’s, cell phones, monitors, desktop cameras, and other peripheral devices, software, etc., to determine the best method of repair.
• Tickets will be retrieved from the Remedy system.
• When necessary, coordinate the repair activities with the manufacturer or extended warranty vendor.
• Have basic LAN (Local Area Network) and WAN (Wide Area Network) operational knowledge and/or general working knowledge of how devices on a network communicate with each other.
• Provide IT services for MS Internet Explorer applications, and common system software.

Qualifications and Education Requirements

• Two-year college degree or higher, preferred
• Occasional lifting of 25 pounds+ may be required.
• Other Duties as Assigned may change at any time.

• Occasional lifting of 25 pounds+ may be required. • Other Duties as Assigned may change at any time.

TIME Systems, LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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Job Type: Full-time

Pay: $12.74 - $28.09 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Andrews AFB, MD 20762: Reliably commute or planning to relocate before starting work (Required)

Security clearance:

• Secret (Required)

Work Location: In person

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