Job description
We are recruiting for a Level 2 Help Desk Support to join our team in Florham Park NJ. This is an ongoing program that will continue for a number of years.
***Applicant must be able to work 3 days onsite in Florham Park, NJ and 2 days remotely on weekly basis
Responsibilities:
· Answering the Helpdesk line and responding to end-user requests, questions, and problems.
· Troubleshooting of issues over the phone.
· Asset Management
· Active Directory ( Reset Password, Adding a new computer ), AS400 ( Password reset )
· Responsible for escalating issues appropriately.
· Mounting/dismounting network tapes (Veritas is the firms current backup solution)
· Sending Network backup tapes to the offsite vendor facility.
· Joining a new computer to domain
· Hard Drive Replacement, Hard Drive Wiping(deleting all information), Windows Image create/restore from Server, Printer installation, New Computer installation
Qualifications/Skills Required:
· Knowledge of Windows NT, Windows 2000, Windows XP, Windows 7, Microsoft Office 2007 -2010, Microsoft Outlook 2007-2010, Mac OS; general networking concepts a plus.
· Strong PC experience/skills
· Iphone / Ipad experience/skills
· Email account, restore and backup
· ARCServe is a plus
· Citrix is a plus
· SharePoint
· Prior Help Desk experience
· Customer Service Oriented
· Good troubleshooting skills
· Microsoft Office (outlook 2007 & 2010), Internet Explorer and Chrome, Printer paper jam, Webex
· Familiarity with Remote access technologies (dial up, broadband etc)
· VPN, Remote Access (Dameware)
· Experience with Help Desk ticketing systems (TOPdesk,Magic, TrackIt, Remedy, etc)
· Flexible work hours - needs to cover the other shift sometimes; must be able to work Saturdays.
· Familiarity with account administration & issues (resetting passwords, logon issues, etc)
· General Networking knowledge
Job Type: Contract
Pay: $25.00 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Florham Park, NJ: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
Experience:
- Help desk: 3 years (Required)
- Microsoft Windows: 3 years (Required)
- Customer Support: 2 years (Preferred)
- Remedy: 1 year (Preferred)
- Windows Remote Desktop: 1 year (Preferred)
- Computer networking: 3 years (Preferred)
Work Location: In person
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