Helpdesk Agent, Senior

Full Time
Downers Grove, IL 60515
Posted
Job description
Responsibilities:
Sentinel is seeking a mid-level Help Desk professional to join our team to provide customer service and technical support. This individual will be responsible for troubleshooting hardware, software issues, and making sure all helpdesk tickets are assigned correctly and resolved in the targeted timeframe. Training for this role will be Monday- Friday 8:30am-5pm for 4-5 weeks and after training, the schedule for this position is Saturday- Monday 7am-7pm. This is a full-time role based in Downers Grove, IL and can work remote with occasional support onsite at our Downers Grove, IL headquarters.
Qualifications:
  • 5+ years of Help Desk experience and supporting users remotely required
  • Must be able to work Saturday through Monday from 7:00am-7:00pm
  • Experience with Microsoft Office/O365, Active Directory, DNS, and DHCP
  • Experience with Apple iMac and MacBook devices is required
  • Experience with Apple IOS a plus
  • Experience with mobile devices (iPhone and Android) required
  • Basic understanding of Multi-Factor Authentication required
  • Experience with Google G-Suite a plus
  • Experience with provisioning necessary access (printers, drives, applications)
  • Basic networking skills and remote imaging required
  • Bilingual in Spanish a plus
  • SCCM certifications a plus
  • Microsoft / Azure certifications a plus
  • Kaseya experience preferred
  • Patching experience desired
  • The candidate must have a car, as this position requires travel between location and the transportation of equipment
  • A valid driver’s license and proof of vehicle insurance will be required
  • Legally authorized to work in the US without sponsorship
  • Must demonstrate a “can-do” attitude


We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.


What you get:

We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Employee Assistance Program, Two weeks vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and discounts for local event entertainment and health clubs.

Overview:

MOTIVATED…..make IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About Us:
Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Detroit, Lansing, and Grand Rapids, MI; Milwaukee, WI; Denver, CO; and Fort Lauderdale, FL.

If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team. Learn more at www.sentinel.com/careers.


As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.


Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.


If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.

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