TRAVEL:

• Typically requires a HS Diploma or its equivalent and normally possess 12 years of experience in the field or in a related area.
• Requires independent analyses, communication and problem solving.
• Perform functions with little supervision and requires initiative and judgment.
• Prior experience providing in-person and remote phone technical support.
• Ability to escalate issues which won’t be resolved within the service level agreement to other personnel.
• Requires ability to work both independently and in a group environment.
• Excellent written and oral communication skills.
• Must possess working knowledge of IT Standards.
• Knowledge Microsoft Windows 10 and above Operating System and MS Office 365 products and above, with Outlook.
• U.S. Citizenship is required for all applicants

RESPONSIBILITIES:

• Maintain IT equipment inventory and organization of the equipment.
• Design, build and deploy computer and laptop images.
• Deploy desktop application software.
• Provide technical assistance for deployment activities.
• Design, build and deploy computer and laptop images.
• Conduct on-site technical support visits with clients for their hardware/software issues.
• Troubleshoot, diagnose, and resolve incidents for desktop systems and applications.
• Conduct appropriate tests of any repaired device before re-deployment to clients.
• Provide support for employee processing activities (new hires, moves, terminations).
• Provide printer management, including monitoring, procuring, and replacing toners.
• Provide resource (mainly laptop) checkout support.
• Provide support for periodic inventories of IT resources.
• Provide support for ad hoc IT special projects.
• Work with customers to ensure better understanding of new technologies and to provide in-person and remote phone support to answer questions about devices and issues.
• Perform other duties as assigned.

What we offer:

• Competitive salaries.
• Continuing education assistance.
• Professional development allotment.
• Multiple healthcare benefits packages.
• 401K with employer matching.
• Paid time off (PTO) along with a federally recognized holiday schedule.

Who We Are

Oasis Systems is a premier provider of customer-driven, cost-effective, and quality Engineering Services; Enterprise Systems and Applications; Human Factors Engineering; Information Technology and Cyber Security; Professional Services; and Specialized Engineering Solutions to the Department of Defense, Federal Aviation Administration, Nuclear Regulatory Commission, and other Federal Agencies.

We strive to be an exciting and welcoming company that attracts, develops, motivates, and retains the most talented, skilled and dedicated people in the industry; where they are encouraged to achieve personal excellence, purpose, and their full potential and career aspirations, while supporting mission-critical national security technologies and programs.

Oasis Systems is an Equal Employment Opportunity/Affirmative Action Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.