Introduction:

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 90,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 30 years. With offices throughout California and Nevada, Seabreeze has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.

At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.

Summary:

The Vice President of Community Management for Orange County is responsible for providing leadership. supervision and mentorship to the Directors of Community Management, Community Managers, General Managers, and Associates reporting directly to them as well providing clients with expertise, leadership, and continuity of management on behalf of the Company.

As part of the Leadership Team, this position is pivotal in shaping the direction of the organization as well as the successful implementation of strategic initiatives. This position will act as a leadership representative of the Company and shall actively support corporate mission, vision and values in a way that models those values and ensures their team demonstrates the same.

Essential Duties and Responsibilities:

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Community Management Operations

• Resolve every client conflict within 24-48 hours, depending on the severity.
• Periodically attend board meetings and annual meetings for accounts responsible for.
• Develop and maintain strong relationships with Association Boards on accounts responsible for.
• Contact Board Members on a set cycle to discuss their satisfaction level with the management services being provided.
• As needed, provide board orientation and training for new board members
• Review all outgoing work (meeting minutes, property inspections, action lists, board packets, newsletters, billing statements, budgets, audits, annual election material, miscellaneous mailers, etc.) for those Associations assigned to direct report Account Executives and General Managers.
• Provide back up on-call services.
• Oversee and monitor the overall operation of the company and managed property portfolio are properly and efficiently performed.
• Represent the company to liaise with relevant Government Authorities and various outside parties on numerous issues.
• Supervise budget planning and ensure all contractual agreements are in accordance with company’s policies.
• Participate in the preparation of the annual operating budget, and work with Account Executives and General Managers to maintain budgetary guidelines.
• Demonstrate integrity and honesty while interacting with clients, vendors, and team members.

Employee Engagement and Performance Management

• Set performance goals with Directors of Property Management, Account Executives and General Managers considering individual strengths, weaknesses and ensuring goals are directly linked to the company objectives for the year.
• Provide one-on-one training and mentorship with the Account Executives and General Managers to ensure that management contract terms are executed, career aspirations are discussed, and goals include deadlines and are on track.
• Meet with direct report Community Managers and General Managers on a regular basis, both one-on-one and in a team environment, to promote the development of skills as well as team rapport.
• Coordinate phone calls and email when Community Managers and General Managers are out of the office.
• Monitor and recommend staffing needs; actively participate in the interview and hiring process, perform quarterly evaluations of direct reports, recommend and administer discipline as required in accordance with Company policy.
• Regularly conduct staff meetings to ensure the team is informed of any updates in policies in procedures or updates on Association Accounts.
• Achieve established employee retention objectives.

Leadership

• Regularly attend industry events to meet education and business development objectives.
• Actively participate in formulating and implementing company policies and procedures.
• Act as a liaison and coordinate between departments and outside parties. Convey/express information/data effectively and accurately.
• Participate in the preparation of the Company annual budget and then manage expenses in accordance with approved budget.
• Actively participate in formulating and implementing Company strategies, goals, policies and procedures.

Knowledge, Skills and Experience:

• 8+ years of experience in the industry, managing homeowners’ associations, city government, or related experience; mid- or high-rise experience strongly desired.
• 5+ years of supervisory experience; effective in motivating and building strong teams.
• In-depth experience with staff management, project management, budget management and strategic goal development.
• Strong analytical, problem solving, and creative thinking skills are a must.
• Excellent, effective, and diplomatic verbal and written communication skills.
• Customer service driven; excellent customer service skills.
• Proficient in Microsoft Word, Excel, Outlook and PowerPoint.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Proficiency in Microsoft Office preferred.
• Ability to perform in a busy, changing, multi-tasking work environment.
• Ability to physically inspect property (or properties) and individual units.

Minimum Education:

Bachelor’s degree preferred

Language Skills:

The individual must have strong written communication skills, and the ability to communicate effectively with employees and clients at all levels of the organization, both verbally and in writing.

Use of the Following Computer Applications:

• Outlook
• MS Word
• Excel
• Adobe Acrobat
• C3
• Internet
• PowerPoint
• Teams

License/Permits/Certifications Required:

Valid Driver’s License and State mandated vehicle insurance.

CCAM® designation or CMCA® and AMS® designations required; CMCA®, AMS® and PCAM® designations desired.

Availability:

Regular business hours and must be available for Board meetings and other events after regular business hours, as necessary.

Work Environment:

The work environment is a typical office building. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Seabreeze is proud to be an Equal Opportunity Employer that celebrates the diversity of our team. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected status. For individuals with disabilities who would like to request an accommodation such as an ASL interpreter, please contact us at Vy Nguyen at (949) 334-8166.