Homecare Services Coordinator

The HSC, in cooperation with the Director of Operations, is responsible for customer service and client relationships management. Ensuring that clients receive the highest quality of care and customer satisfaction. The HSC is responsible for orchestrating, monitoring client care to include scheduling of care, and communicating care coordination details to all team members, other providers, and family members. The HSC is also responsible for partnering with prospects and team members, all requests for service, and resolving scheduling crises. The HSC assists with staffing of caregivers and full life cycle caregiver recruitment. The HSC reports directly to the General Manager. The HSC will upsell when appropriate. The HSC recognizes that clients can be one of the top referral sources and will work with the clients to generate new clients.

This job description is not intended to be all-inclusive. The employee will be expected to perform other job duties as assigned.

Benefits Offered:

• Weekly Pay Checks Available
• Convenient Care Plus Health Benefits
• AFLAC
• Perks at Work Discount Program
• Fully supportive administrative team to assist with scheduling
• We are a supportive family-like culture that truly cares for every member of our team

Job Duties

• Proactively manages the ongoing client relationship for existing clients. Uses independent judgement to accomplish problem resolution, increasing support for clients, and quality assurance. Anticipates client needs and advises families.
• Responsible for updating the physical schedule within scheduling software and communicating the shift expectations to the assigned team.
• Provides feedback to local leader regarding caregiver performance and customer feedback.
• Identifies and makes recommendations regarding any safety concerns of caregivers or clients
• Determines client recovery activities for deactivations, hospitalizations, hours reductions, and canceled hours. Responsible for ensuring that clients value our services as outstanding.
• Coordinates care with Client Care Coordinator, family members, and other care providers.
• Reviews daily care logs to ensure quality care is delivered. Initiates care coordination process based on information gathered in the notes with the necessary parties and documents accordingly.
• Follows all office communication and documentation protocols to ensure excellent service to clients, staff, potential clients, and inactive clients.
• May be required to participate in on-call rotation depending on the needs of the business.
• Completes special projects as assigned.
• Answers potential client inquiries whether made via phone or web and qualifies them for home visits.
• Manages new client assimilation process and ensures it is completed in specified time frame
• May be responsible for assisting with caregiver recruitment and executing effective recruitment strategies.

Job Requirements:

• Valid Driver’s License and reliable transportation
• Have a strong ability to multitask and skilled attention to detail
• Prior experience in a healthcare, hospitality, or in-home care environment is a plus
• Team player who values friends and family
• Must be able to pass a national background check and drug screening

Work Environment:

• Office and field

Position and Physical Demands:

• Walking, sitting, and standing with lifting not to exceed 25 lbs. Extended time at a computer work screen and on the telephone. Driving to client homes and marketing events will be required.

Comfort Keepers is an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.