We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

$16 - $18 hourly

• Field customer complaints when necessary
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Communicate with housekeeping to make sure guest rooms are ready
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

• Must have graduated high school, received a GED or equivalent
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Has experience answering telephone calls and troubleshooting stressful situations
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

Embrace the simplicity of small-town life at Sheraton Great Valley Hotel. Situated near the town of Malvern in Frazer, Pennsylvania, our hotel is framed by scenic valleys and rivers. As part of the Philadelphia suburbs, we are 30 miles northwest of downtown Philly. Plus, we're within a quick drive of West Chester University and Immaculata University along with great outlet shopping at QVC. During your stay at the hotel, keep active in our 24-hour fitness center, splash in the indoor pool and savor seasonal cuisine at The White Horse Tavern and Lounge.