Job description

• Manages all Aspects of the Hotel Front Desk Operation under the Supervision of AGM/GM
• Approves Plans, Staffing, and General Operating Procedures for the Front Desk,
• Recruits, Selects, Trains, and Manages Employees to Deliver Superior Guest Services and Quality Products that will Lead to Maximizing Revenue and Profitability Goals.
• Empowers front desk staff to successfully handle guest needs, special requests, and complaints. Ensures all guest service issues are resolved prior to guests leaving the property.
• Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures.
• Monitors Safety Conditions and Employees’ Adherence to Safety Procedures. Updates Emergency Plans and Procedures and Assures that Effective Training for these Programs is Conducted in all Departments.
• Receives, Investigates, and acts upon Complaints from Guests and Employees.
• Ensures regular assessment and review of all hotel personnel by appropriate management staff. Coordinates internal training and development programs.
• Maintains a high personal visibility throughout the property and throughout the community.
• Performs other Duties as Assigned.

Job Type: Full-time

Pay: $14.50 - $17.00 per hour

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Birch Run, MI 48415: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Hotel: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

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