Job description

Position Summary:
The Front Desk Supervisor oversees the daily operation of the Front Desk staff, ensuring that the
guests are being served in a friendly, professional and courteous manner.
Core Responsibilities:

• Ensure proper staffing levels of front office associates, including interviewing, hiring,

supervising, training and scheduling front desk agents, front office supervisors, guest
service aides/bell staff, concierge staff and PBX operators.

• Have complete understanding of Front Office staff’s roles and duties and be able to

perform duties at any given time.

• Accurately manage and operate the MICROS system at the front office, including all

daily transactions and those which are not performed often.

• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms,

requests and maintenance requests/needs. Efficiently process guest requests to the
appropriate departments

• Greet and communicate cordially with guests, promptly and professionally checking

them in and out of the hotel, answering questions, and assisting guests with needs.

• Accurately manage cash handling, including receiving cash, checks and credit card

information from guests for payment of hotel charges and making change correctly.

• Be aware of and informed of all hotel activity daily, including banquet events, restaurant

hours of operation, as well as local nearby events or activities, to assist guests, as well as
manage operational fluctuations.

• Perform other duties as assigned.

Knowledge, Skills, and Competencies:

• High work ethic and self-initiative
• Demonstrate proven decision making and problem solving skills
• Ability to calmly work with high demand and/or upset guests
• Regular attendance according to established guidelines
• May be required to work varying schedules to reflect the business needs of the property
• Focus and maintain attention to tasks, and complete work assignments on time despite

frequent interruptions

• Ability to maintain excellent relationships with staff and maintain staff and guest

confidentiality at all times
Physical Requirements:

• Stand, sit and walk for varying lengths of time, often long periods of time
• Lift approximately fifty (50) pounds of equipment or supplies on and off a cart, using

safe lifting techniques

• Push and pull carts weighing up to one hundred (100) pounds
• Possess valid driver’s license and safely drive guest vehicles. Have proof of safe driving

record as indicated by a copy of Motor Vehicle record.

• Good communication skills, both written and verbal, including in high pressure situations
• Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing,

listening and hearing ability and visual ability

• Know and be able to administer first aid
• Direct evacuations in an emergency

This job description is not an exhaustive list of all job functions that are required of an employee
in this position. Therefore, other duties may be asked of an employee in this position from time
to time.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Scotts Valley, CA 95060: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 2 years (Required)

Work Location: One location

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