Maison de la Luz seeks kind, curious and industrious candidates to join our hospitality team.

A distinctive Southern guest house from Atelier Ace, Maison de la Luz offers a luxurious New Orleans hideaway — steeped in unorthodox design and easy elegance. With 67 resplendent suites, private sanctuaries and bespoke concierge service, Maison de la Luz is a lighthouse for the senses: elegance, unconventional and is marked by generosity of spirit. All that’s missing is you!

The houseperson is responsible for assisting the housekeeping department by coordinating the linen supplies, keeping hallways clean and clear, delivering guest items upon request, and assisting room attendants.

CORE FOCUS & ESSENTIAL RESPONSIBILITIES:

Qualified candidates must be able to satisfactorily complete the following responsibilities. Other duties may be assigned.

• Clean rugs, carpets and upholstered furniture using a vacuum cleaner, broom and carpet machine.
• Cleans rooms, hallways and restrooms.
• Washes walls and ceiling, moves furniture and mattress.
• Sweeps, mops, scrubs, waxes, vacuums and polishes floor.
• Dusts and polishes metalwork.
• Collects soiled linen for laundering from housekeeping carts.
• Assists in keeping the lobby area clean, neat and free of debris and trash as needed.
• Receives linen supplies from laundry and stocks linen closets on guest floors in a neat organized manner.
• Maintains housekeeping bags and stocks supplies.
• Assist stripping soiled linen from beds when directed.
• Removes trash collected by room attendants.
• Sign in and out master keys daily following the KeyWatch SOP
• Walks all assigned floors at beginning, throughout the day and end of shift to collect trash, soiled linen and other items as assigned by management.
• Transports clean linen to the housekeeping storage rooms on the floors and refills the par stock of linen on each floor.
• Refills the par stock of guest amenities and supplies on each housekeeping storage area.
• Helps the room attendants with heavy lifting and special cleaning projects as directed.
• Clean all public areas in the prescribed manner while following department standard operating procedures.
• Removes soiled linen and trash from service areas and takes to appropriate locations in the locations in the prescribed manner.
• Assists housekeeping with placing, roll-ways beds, cribs etc. in appropriate fashion standard operating procedures.
• Reports missing/ found articles, damage or merchandise problems to the housekeeping supervisors and managers.
• Responds at all times in a friendly, helpful manner to guests and other colleagues.
• Handles any tasks assigned by the supervisors as and when needed.

ESSENTIAL QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.
• Ability to understand proper use of equipment and cleaning agents.
• Strong interpersonal and problem solving abilities, highly responsible & reliable.
• Have superb time management skills.
• Prioritize and organize work assignments, have timely follow up with execution,
• Previous guest service and/or Housekeeping experience is an asset.
• Ability to work cohesively with fellow colleagues as part of team with minimum supervision.
• Maintain complete knowledge of all hotel services/features and hours of operation.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Ability to comply with physical demands as outlined below.
• Ability to scrub surfaces. May require extending arms overhead to perform cleaning tasks, and work in confined spaces for extended periods of time.
• Must be able to maintain a flexible work schedule.

REQUIRED EDUCATION and/or EXPERIENCE

Individual should be high school graduate and/or any have combination of experiences that provides the required knowledge, skills, and ability to effectively fulfill the requirements of this job description.

LANGUAGE, MATHEMATICAL, and REASONING ABILITIES

Candidate must meet the following cognitive abilities:

• Ability to understand guests’ service needs & requests.
• Ability to acknowledge guests’ requests in a polite manner.
• Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred).
• Ability to apply logical thinking and understanding to carry out written and oral instructions.
• Ability to address and solve problems involving guest and operational issues.

PHYSICAL DEMANDS / WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. The performance of this position may occasionally require exposure to the manufacturing areas where under certain areas require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical hotel environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical aspects include but are not limited to the following:

• Sit, walk and/or stand continuously.
• Frequent lifting and carrying 25 lbs (frequently) and 50 lbs (occasionally).
• Frequent kneeling, pushing, pulling and lifting.
• Bend, squat, crawl and reach above shoulder level.
• Use dominate hand coordination for simple grasping, pushing/pulling, and fine manipulation.
• Occasional ascending or descending ladders, stairs and ramps.
• May be exposed to extreme temperatures, dust, dampness, height and moving machinery.