Job description

Job Mission: Assist clients seeking housing with comprehensive screening, scheduling of appointments and the collection of required documents.

Performance Standards:

• Prescreen and collect client information (both in-person and remotely), as defined by department standards, to accurately assess eligibility of resources and to schedule and prepare client for upcoming appointments.
• Accurately communicate essential information and resources to clients, make internal and external referrals, and provide advocacy, as appropriate.
• Resolve escalated client concerns on an as-needed basis; identify possible solutions to client's complex case scenarios.
• Participants in on-site and off-site outreach events to promote OLHSA programs and services and to engage agency partners in supporting the needs of clients and community members.
• Carry out all other duties assigned by supervisor.

Qualifications:

• High School Diploma or Equivalent required. Associates Degree preferred.
• One (1) year of relevant experience working in a Human Services related field providing customer service preferred.
• Two (2) years of experience working with computer application and customer tracking data systems; experience with Microsoft 365 is a plus. Knowledge of FACSPro highly preferred.
• Bilingual in English/ Spanish highly preferred.
• Valid driver license, current automobile insurance, and an automobile to be used for job related travel are required.

Physical Job Description:

Job requirements in a 8 hours workday: Sit- 6 hours; Walk- 1 hour; Stand- 1 hour. Movements: YES- Reach Above, Crawl, Crouch, Balancing, Squat, Climb, Shoulder Level, Kneel, and Pushing. Weight Carried: 11-25 LBS; Weight Lifted: 11-25 LBS.

OLHSA IS A DRUG WORKPLACE/ EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time

Pay: From $13.50 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

COVID-19 considerations:
The agency follows the CDC guidance regarding to COVID-19 protocols. PPE equipment provided upon request.

Ability to commute/relocate:

• Howell, MI 48843: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• English: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: Hybrid remote in Howell, MI 48843

offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.