Who we are: FLEET Response is a national restoration firm dedicated to restoring lives and businesses when an emergency strikes. Comprised of high functioning partner companies, we currently have operations in four regions of the United States and are continuing to grow. This position provides an excellent opportunity for service-oriented professionals that are passionate about positive employee experiences. If you're looking for a long-term opportunity at an established, fast-growing company where your skills and abilities will be appreciated, we want to hear from you! ***PLEASE NOTE*** Position is designated as remote, but is ideally hybrid. We are looking for an individual in close proximity to one of our office locations in the following areas: Missoula, MT; Euless, TX; Perrysburg, OH; Raleigh, NC.

General Description: Provide complex administrative, process and compliance support to the Human Resources (HR) team and an excellent level of customer service to all stakeholders of FLEET Response. Coordinate onboarding activities and employee outreach, perform data management and analysis, track compliance activity, and support scheduling needs throughout the organization. Work is to be performed under general supervision requiring specialized knowledge of the HR function and attention to detail. Contacts are made at all organizational levels requiring the handling of sensitive or confidential information. This position requires independent planning and coordination with others, therefore considerable judgment is necessary.

The following duties are representative of this position and are not intended to reflect all duties performed within the job:

Orientation and Onboarding

• Maintain a master schedule for orientation of all new employees
• Virtually host weekly orientation sessions to ensure thorough overview of company benefits, processes and policies
• Track completion of all required new hire forms (I-9, W-4, direct deposit, benefits enrollments, etc.)
• Coordinate appropriate handoff with mentors/advisors at each partner company for remaining onboarding requirements

Data Entry

• Complete new employee set-up in UKG and other integrated systems of record
• Process benefit enrollments
• Process all employee movement transactions such as transfers, promotions, reassignments and terminations
• Process corporate level payroll
• Conduct a variety of data analysis and reporting support

Compliance

• Manage annual compliance calendar
• Data collection and submittal of required compliance reports, such as OSHA-300 logs, EEO-1 reports, non-discrimination testing, etc.
• File initial claims and respond to inquiries as needed for unemployment insurance and workers’ compensation claims

Employee Support

• Initial point of contact for a variety of employee inquiries; may be required to capture thorough intake details for appropriate handoff
• Point of contact for employee support of benefit inquiries and issue resolution
• Process qualifying events and support employees through all required changes

HR Team Support

• Manage SharePoint content and team calendars
• Capture and maintain operating rhythm and support with meeting minutes, follow-on actions, etc.
• Assist with the preparation of documentation, routine correspondence, presentations, and reports
• Assist with special projects and initiatives as needed

Minimum Qualifications:

• High school diploma or GED
• At least two years of administrative experience supporting an HR function
• Considerable knowledge of office practices and procedures
• Proficiency in computer operation and expertise in Microsoft Office suite of products
• Proficiency working with a Human Resources Information System (HRIS)
• Ability to travel minimally; about 5-10%

Preferred Qualifications:

• Bachelor’s degree in HR management, business administration, or related field of study
• UKG experience highly preferred

Competencies, Skills and Abilities:

• Outstanding customer service and passion for delivering service excellence
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism and diplomacy
• Ability to recognize errors, make recommendations for improvements and refer complex matters to management
• Ability to work with a diverse constituency and interface with employees at all levels
• Flexibility – must be able to prioritize and manage multiple tasks/projects simultaneously
• Organization and Planning – plans, organizes, and schedules in an efficient, effective manner, focusing on key priorities
• Communication – clearly and effectively conveys information or ideas with acute attention to detail
• Detail Oriented – does not let important information slip through the cracks and has complete regard to every detail
• Initiative - Acts without being told what to do and brings new ideas to the company
• Demonstrated ability to quickly and proficiently understand and absorb new information
• Demonstrated ability to maintain databases and provide routine reporting, edit work for proper grammar, spelling, and punctuation, and maintain accuracy in a high-volume atmosphere

Benefits

• Medical, dental and vision insurance
• Voluntary life insurance
• Company sponsored short- and long-term disability
• 401K plan - immediate vesting/100% match up to the first 4% contribution
• Paid holidays
• Paid sick leave
• Paid vacation