Job description
The I.T. Service Desk Technician is the first point of contact for all issues requiring the troubleshooting of AirPro Diagnostics technology assets and scan tools. They primarily do this by taking inbound support phone calls from diagnostic technicians for AirPro diagnostics tools and responding to support tickets. They also support desktop computers, laptops, mobile devices, printers, desktop software, and VoIP phones. They connect the line between technical support and customer service.
Essential Duties:
- Inbound call support using remote access tools such as ConnectWise Control or TeamViewer.
- Desktop computer support to include desktop setup, moves, software installation and troubleshooting.
- VoIP phone setup, provisioning, deployment, and troubleshooting.
- Tablet software maintenance, updating and troubleshooting.
- Tablet imaging.
- Limited Office 365 user management to include new hire onboarding, email group management and signature creation, password changes, and limited license assignment.
- Evaluate returned scan tools for suitability to redeployment.
- Collaborates with the manufacturing department for tool building and deployment.
- Escalates issues requiring advanced troubleshooting to System Administrators.
- Performs other duties as assigned.
Education and Requirements:
- 2+ years in a call-center or telephone customer service environment.
- Degree in Computer Science, I.T. or similar preferred.
- Excellent oral and written communication skills in English.
Benefits:
- Medical
- Dental
- Vision
- Company Paid Life Insurance
- Supplemental Insurance
- Pet Insurance
- 2 Week's PTO
- Paid Holidays
AirPro Diagnostics is Proud to be an Equal Employment Opportunity Employer.
offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.