Job description

Our Inbound Customer Service Representatives are attentive, detail-oriented, computer literate, great communicators, and self-starters with a friendly, professional attitude. If this sounds like you, we would love to see you join our team here at Alpine Home Medical. This position will involve learning the equipment and supplies sold by Alpine Home Medical, taking inbound phone calls, verifying insurance on all orders, obtaining appropriate authorizations, reviewing patient financial responsibility, Detailed Written Orders (DWO) and Certificate of Medical Necessity (CMN), and adding/changing physician records as needed, among other duties.

This role will operate in a professional office environment, and will routinely use company computers, phones, and headsets. No previous healthcare or medical experience required!

We want are our customers to receive the best care possible, and our CSRs are a key position in our company in doing so.

We are currently hiring for 10:30 - 6:30 PM M-F and 11-7 PM M-F.

Why Work Here?

• A great introductory position to the healthcare field.
• Medical, dental, vision, 401K matching, ST/LT disability, employee referral program and other benefits.
• 8 paid company holidays + PTO.
• A team-oriented culture and friendly work environment.
• Office near two I-15 exits.

What Your Day Will Look Like:

• Professionally assist our customers/patients with the intake process, with medical billings questions, or with any sort of disputes.
• Readily identify our customer’s needs, build, and foster a positive customer relationship, and provide possible solutions to customers.
• Respond appropriately and accurately to customer questions and concerns with a friendly and attentive attitude, doing your best to give the customer the best experience possible.
• Perform other duties as deemed appropriate by management.

What We’ll Need from You:

• Superior customer service skills, with the ability to quickly identify customer needs and provide effective solutions with professionalism. You should be able to “smile” over the phone, so to speak.
• A “can do”, positive attitude, participating as a polite and cooperative team member.
• Computer literacy, with the ability to multi-task.
• Superior communication skills, both verbal and written.
• Attention to detail is a must, as is the ability to handle several tasks with interruptions.
• Ability to focus and execute role responsibilities while being seated for most of the workday.
• A High school diploma or G.E.D.

We will also need you to have regular, dependable attendance and punctuality. Hires for this position will be asked to authorize a background check and participate in a drug screening.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Phone etiquette: 1 year (Preferred)

Work Location: In person

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