Job description
Hi ,
Greetings from Trinity Technology Solutions.
We have openings for Incident Manager for one of my clients. Here I am sharing the details below.If Interested let me know .
Job Title: Incident Manager
LOCATION: Location-Denver, CO ( Onsite From Day 1 )
Job Type: Contract
*Telecom Domain Exp Must.
Exp: 12+ Yrs
Job Description:
Incident management support covering all P1/P2/P3(Potential Impacting) Incidents from Initiating bridge call start till Incident restoration.
· Ticket management analysis and follow-up till closure
· Overseeing the incident management process and team members involved in resolving the incident.
· Responding to a reported service incident, identifying the cause, and initiating the incident management process.
· Prioritizing incidents according to their urgency and impact on the business.
· Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.
· Collaborating with the incident management team to ensure that all protocols are diligently followed.
· Logging all incidents and their resolution to see if there are recurring malfunctions.
· Adjusting the incident management process as required to ensure its effectiveness.
· Communicating with upper management if major issues are found in the IT system.
· Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.
· Aligning and coordinating activities between customer, vendor and TM team
Requirement:
· Bachelor's degree in information technology, engineering, or a related field.
· At least 5 year’s experience working in IT service management, or a similar role.
· Good Knowledge on RAN, LTE, 5G & should have worked on mobile network NOC
· Strong knowledge of IT service management software including ITIL
· Excellent managerial skills and ability to collaborate with team members.
· Ability to analyze a high volume of technical data and work in a fast-paced environment.
· Strong problem solving, analytical, and time management skills.
Job Type: Contract
Salary: $50.00 - $55.00 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Denver, CO 80205: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- CISSP (Preferred)
- Certified Information Systems Auditor (Preferred)
Work Location: One location
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