Office of Information Technology (MaineIT)

Information System Support Specialist I – Client Technologies

OPENS: December 13, 2022

CLOSING: December 29, 2022

OVERVIEW:

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (MaineIT) provides information technology support to over 13,000 employees. MaineIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies.

MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we:

• Practice Customer-focus, ensuring that our customers are heard, and their needs are met.
• Hold ourselves to a high level of Accountability by being transparent with our stakeholders.
• Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.
• Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.

ABOUT THE JOB DETAILS:

You will perform technical services work in an integrated computer network environment.

You will have an exciting opportunity to work on a full range of system administration functions requiring a technical computer support background.

You will be on a super high performing team with highly skilled IT professionals to support multi-user work groups crossing functional unit lines and this will include a full range of multi-user network operating system administration responsibilities.

Responsibilities include installing and configuring network devices; diagnosing and resolving communications, hardware, and operating system problems; implementing, and monitoring system security procedures; advising agency management on systems development and conducting user training and product demonstrations.

Supervision may be exercised over lower-level technical personnel. Work is performed under limited supervision. Teamwork is essential. We all help each other, regardless of our roles, thus a multi-technical skilled candidate with a diverse background in systems is preferred, and consideration will be provided to a candidate with knowledge of our State of Maine systems. This position is based in Augusta, Maine. A valid driver’s license is required for this position.

Hybrid Work Opportunity – The employee in this position currently has the opportunity to work from home some of the time.

WHAT WILL YOU DO?

• Participate in meetings and projects as assigned.
• Provide technical support for desktops, laptops, printers, software and other associated hardware connected to a user’s device.
• Provide limited training to the end users for them to achieve minimal performance in computing.
• Work with other groups outside/within Client Technologies to resolve end user issues.
• Participate in Disaster Recovery exercises to ensure preparedness in the event of an emergency.
• Utilize and contribute to the Client Technologies Knowledgebase application.
• Perform duties in accordance with established Service Level Agreements and Standard Operating Procedures.
• Maintain IT security standards as well as customer confidentiality.
• Install and configure internal hardware components such as memory, disk, in PCs to maintain or enhance system operation and capabilities.
• Research, recommend, install, and test hardware, software, and network configurations for PC's to provide an information system which effectively meets agency needs.
• Perform troubleshooting and fault isolation on PC's, and related system components in simple configurations to maintain system availability.
• Test and evaluate software and hardware products to determine applicability and value to agency operations.
• Ability to perform work requiring lifting up to 50 lbs. and/or physical exertion may be required, this work may require crawling, climbing, kneeling, and the ability to grasp small objects with both hands.
• Demonstrate an understanding of customer relationship best practices.

• Ability to exercise accountability in a professional manner.
• Ability to respond in a timely and effective manner.
• Demonstrate an understanding of empathy and how to exercise it with a variety of personalities.
• Demonstrate an understanding of emotional intelligence principles.
• Ability to listen and understand first before responding.

MINIMUM QUALIFICATIONS:

(Entry level knowledges, skills, and/or abilities may be acquired through, BUT ARE NOT LIMITED TO the following coursework/training and/or experience).

A high school diploma or general equivalency AND a demonstrated aptitude for technology and customer service

HOW TO APPLY:

Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter and current resume.

Resume’ and Cover Letter must be submitted in order to be considered for an interview. Application deadline: December 29, 2022

All current MaineIT Job postings can be found here: « Openings at State of Maine Office of Information Technology

SALARY:

JOB CLASS CODE: 0928 POSITION: 004600816 PAY GRADE: 19 - ($43,472.00 - $57,907.20/yr.)*

• Includes a 15% recruitment and retention salary adjustment. In addition to the above base salary this position is eligible for a training bonus applied for the duration of employment in this position.

BENEFITS:

• Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage– The State of Maine pays 85%-100% of employee-only premiums ($10,996.70-$12,937.34 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit– Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance– The State of Maine pays 100% of employee-only dental premiums ($379.60 annual value).
• Retirement Plan– The State of Maine contributes 13.16% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement– Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts– Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness– The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
• Parental leaveis one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive four weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation– Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
• Learn aboutadditional wellness benefits for State employees from the Office of Employee Health and Wellness.

• Maine State Government is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities upon request.