Information Technology Lead:

This position provides the highest level of support to end users by handling service requests that have been escalated by lower tiers. Support will be provided onsite, remotely, over the phone, or via email. They will be required to develop solutions for complex network, desktop, and server problems. They will have the ability to analyze existing systems and make proactive recommendations for improvements. Develops, maintains, and implements all systems, applications, and networking configurations.

This is a full- time position / 100% Remote.

Salary range will be based on technical experience and technical interview.

Active Secret Clearance Required

Qualifications:

• Educational requirements include an AS/AA Degree in a related discipline from an accredited college or university or the equivalent technical experience.
• Windows or Apple Certified Technician.
• Familiarity with Ivanti Management Suite, Microsoft SCCM, or Jamf Pro.
• Experience requirements include three years of related experience.
• Must be resourceful and able to take initiative in a dynamic environment.
• Ability to troubleshoot technical problems effectively and efficiently.
• Advanced knowledge of current Microsoft desktop and server operating systems.
• Advanced knowledge of Microsoft SQL, Exchange, SharePoint, and other server applications.
• Advanced knowledge of computer and server hardware.
• Familiarity with network troubleshooting.
• Professional customer service skills.
• Experience requirements include seven years of related experience.
  

Full-time employees are offered comprehensive and competitive benefits package including paid vacation, sick leave, holidays, health insurance, life insurance, military leave, training, tuition reimbursement, a wellness program, short- and long-term disability, 401(k) retirement plan with company matches/immediate vesting, commuter benefits, and more.

COVID Policy: In accordance with the Federal Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors, this position requires that you are fully vaccinated at least 2 weeks before your start date. You will be required to provide proof of vaccination before you begin employment.

It is our policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability, or any other characteristic protected by applicable federal, state or local law.