Job description
About AgCredit
Our mission at AgCredit is to be a cooperative lender who returns profits to our borrowers and is dedicated to serving our rural community. We focus on building, nurturing, and maintaining lifetime relationships for our customers' and employees' success. As a cooperative agricultural lending institution, our commitment is to you, the customer-owner.
IT Specialist - Fostoria, OH
Manages information systems for the association. Provides operational support (hardware and software) to all levels of the organization. Serves as a liaison between the association and the AgFirst Information Management Department. Comply with all AgCredit, ACA policies and procedures while maintaining regular and punctual attendance as expected of this position.
Responsibilities
- Internal team member support
- Primary contact for the IT help desk function in conjunction with AgFirst Customer Support.
- Work with AgFirst to implement Assyst help desk system.
- Work with vendors to support wide area MPLS network, Shoretel IP phone system and local Aruba based wireless network connectivity.
- Work with local vendors for branch onsite support.
- Work with vendors to support Assn owned cell phones and tablets including troubleshooting, upgrades and monthly billing.
- Setup, configure and upgrade computers and servers
- Develop, maintain and load system images.
- Configure per workstation installation checklist.
- Deliver, setup and connect systems to network at branch location
- Conduct system upgrades as needed including Windows OS, MS Office applications and hardware including memory and SSD’s.
- Develop a working knowledge of Microsoft System Center to efficiently deliver software installs and updates.
- Work with AgFirst as projects arise to install new capabilities.
- Security vulnerability patching and Microsoft updates
- Assist central IT security group in remediation of vulnerabilities identified via security scans.
- Identify other needed MS updates and work with available software to perform these updates.
- Identify, remove and report any virus/adware/spyware/exploits and other undesirable software
- Hardware and Software tracking and inventory
- Maintain up-to-date hardware and software inventory and process all changes as needed.
- Conduct annual hardware and software inventory of all machines
- Use available automated methods (MS System Center).
- Uninstall software as directed
- Attend IMD team meetings and other association events
- Experience interaction of group meeting dynamic
- Generate ideas for department success
- Business Continuity
- Participate in Business Continuity Committee meetings
- Complete Business Continuity related assignments.
- Special projects as assigned.
- Assist IMD team as needed with day-to-day needs or other projects as the need may arise.
Knowledge, Skills and Abilities
- Bachelor’s Degree in an IT related field or four years of IT related work experience.
- Ability to setup, secure and troubleshoot: current Windows and Windows based applications; wired and wireless networks; and, Apple iOS based mobile devices.
- Interacts effectively with a diverse group of people.
- Ability to move (carry and install) monitors, keyboards, desktop and laptop computers as well as connect wiring from the top of a desk to the tower on the floor.
- Proficiency in the use of word processing, spreadsheet, and database management software, as well as program development and diagnostic software.
- Excellent analytical and problem‑solving skills.
- Good organizational skills and the ability to determine priorities while working independently with minimal supervision.
- Knowledge of grammar, spelling, punctuation, and required formats to recognize and correct correspondence and reports.
- Reliable transportation. Ability to travel to branch offices (transporting computer equipment) as well as locations inside and outside the association for training.
- Professional telephone skills.
- Understanding of computer network security including Active Directory, VLAN and VPN configuration.
- Understanding of the detection, means of propagation and elimination of computer vulnerabilities, viruses and exploits.
- Knowledge of ShoreTel or other IP based phone system.
- Knowledge of Aruba or other enterprise grade wireless networking system.
- Knowledge of Microsoft System Center software deployment and inventory capabilities.
- Knowledge of MS Access, SQL Reporting Services or other reporting system.
Benefits Offered
- Competitive compensation
- Top-rated benefits program
- 401k Plan with company match
- Tuition reimbursement, sponsored training and career development opportunities
- Generous paid time off with 11 holidays observed
- Employee Assistance Program
- Community Service PTO
- “Dress for your day” dress code
Schedule
- Monday to Friday, 8:00am-4:30pm
Diversity Statement / EEO Statement
We are an Equal Opportunity/Affirmative Action Employer. AgCredit strives to recruit, hire, train, and promote individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, parental status, marital status, political affiliation, military service, or any other non-merit based factor. EOE including disability/veterans.
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