With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just-in-time” or “just-in-sequence”.

thyssenkrupp Steel Services, a division of thyssenkrupp Materials NA, Inc., is a leading supplier of flat rolled, hot rolled, and hot dipped carbon steel products to the U.S. Marketplace, including galvanneal, galvalume, galfan and enameling steel. Our people, our suppliers, and our state-of-the-art service center in Richburg, South Carolina, supported by a network of stocking locations throughout North America, are dedicated to providing exceptional customer service to our customers from a variety of manufacturing sectors.

Your responsibilities

Summary of Position:

This individual participates in the hiring, evaluation, and training inside sales personnel. He / She monitors and oversees the inside sales function and as well as administrative responsibilities as related to sales (i.e. assignment of accounts, scheduling of vacations, monitoring attendance and payroll slips, employee salaries, incentives, etc.) and reports sales performance to regional management as well as direct, lead, motivate, and supervise the inside sales team in the implementation of the regional sales plan.

Key Accountabilities:

• Train and motivate employees:
  • On system changes and/or upgrades
  • Sales concepts and etiquette
  • Product training
• Maintenance of employee award programs
• Maintenance of sales system files (i.e. pricing, lost orders, etc.)
• Communicates market relevant information to the inside sales department as well as provide feedback from customers and outside sales representative.
• Ensures that all personnel are aware of and understand established goals at the site, regional, and corporate levels.
• Assist in contract negotiations when required
• Reviews and manages SAP Sales related reports.
• Assists in the implementation and maintenance of quality system through, but not limited to, the completion of corrective/preventive actions, participation in management reviews, review and analysis of sales returns and allowances, performance of audits and ensuring that personnel are adhering to the established procedures and work instructions
• Assists in lean related practices (i.e. performance of 6S audits, AIW’s and other Kaizen events as required)
• Track employee performance against established goals and update employee file as needed in preparation of yearly performance review and feedback sessions.
• Determine, implement and track employee reward and discipline programs
• Create/promote a positive and professional work environment
• Ensure that safety rules and OSHA regulations are being followed
• Hire or terminate employees as required
• Assist sales with internal/external customer issues
• Work with warehouse in resolving material processing and delivery issues
• Perform any other duties as required by regional management.
• Meets TKMNA Employee Attributes/Competencies

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications:

Minimum Requirements:

• 2 year college degree working towards completion of a 4 year degree (or equivalent experience);
• 1 year minimum management experience, computer literate

Preferred requirements:

• Bachelors degree in business
• 3 year management experience
• Sales experience
• Leadership and team building experience

Good understanding of metals industry, knowledge of distribution, metals alloys, pricing and competitive market situations

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