Job description

Marlow Ropes are a world leader in the design and manufacture of specialist fibre ropes for industries as eclectic and wide ranging Arboriculture to Grand Prix Yachting and Film & Events to Utilities.

Our sales & distribution office in Plymouth, Massachusetts sells to customers across North America and we are currently recruiting for a tenacious and motivated Inside Sales/Customer Service Executive to join our small but dedicated team.

The position will report to the Sales & Marketing Manager and will focus on working with our Commercial & Defence customers in markets as diverse as Height Safety, Arboriculture, Film & Events, Agriculture, Utilities, Heavy Lifting & Aerospace.

What will the inside Sales Executive do:

This position plays a fundamental role in achieving our ambitions for customer acquisition and sales growth. You must be familiar and comfortable with taking and making telephone calls, working with our existing customer data base and prospective new customers to take orders, introduce new products, follow up email campaigns and qualify prospects. You will also be preparing and sending quotations and subsequently following up.

This is an office based role working within an experienced team of sales & customer service professionals. However, some external travel may be required on an irregular and infrequent basis - for example attending exhibitions or visiting key customers 2 or 3 times per year.

Key Responsibilities:

• Undertake customer service and sales administration activity for existing customers
• Help new sales opportunities through inbound and outbound telephone calls and emails, providing initial quotations when appropriate
• Regular phone calls to key and repeat customers
• Follow up eMarketing campaigns with targeted phone calls and emails
• Build strong relationships with key customers
• Follow up quotations
• Update CRM system - opportunities, contact information, interactions etc
• Understand the customer needs and requirements and advise accordingly, if required discuss with Sales Manager or Technical department
• Responsible for maintaining and developing customer portfolio with a keen focus on account management to capitalise on customer relationships
• To be team member and work as a team and assist others when required.

Key Requirements:

• Proven inside sales / customer service experience
• Strong and confident phone presence
• Experience of CRM systems
• Excellent verbal and written communication skills
• Ability to manage time effectively
• Able to accurately undertake key sales administration tasks
• Assist Sales Manager to develop sales strategies and programs.
• Assisting off-site at occasional exhibitions and/or customer visits.

Job Type: Full-time

Salary: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person

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