Job description
Hilton Garden Inn Gastonia | 444 Cox Rd - Gastonia, NC 28054
We are always looking for people that have a heart for service to join our company. Maya Hotels owns and operates great brands from Hilton, Marriott, & IHG. We understand that creating a desired employee experience is key to helping us deliver exceptional guest experiences and become an employer of choice. We believe that if you take care of your employees, they will in turn take care of your customers and guests.
This role will assist in Managing the housekeeping and laundry operation to ensure quality standards are met while delivering a guest experience that is unique and brings the brand to life.
Financial Returns:
- Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation).
People:
- Promote teamwork and quality service through daily communication and coordination with other department heads.
- May assist with deep-cleaning projects and/or assist housekeeping staff during high-volume periods.
- Live and demonstrate the Maya Hotels core values.
Guest Experience:
- Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
- Routinely perform all housekeeping duties necessary including making beds and also vacuuming and cleaning guest suites to ensure guest satisfaction.
- Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
- Carry out special needs and requests of the guests, VIPs and repeat visitors.
- Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
- Acknowledge each guest.
Responsible Business:
- Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents).
- May be responsible for the security of lost and found items throughout the hotel.
- Promote a safe working environment
- Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary.
- Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate se of cleaning chemicals and working to minimize tripping and falling hazards,
- Uniform and personal appearance are kept clean and professional and are in accordance with Maya Hotels Grooming Policy. A smile is considered part of the uniform.
- Comply with Maya Hotels policies, procedures and Code of Ethics.
THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. EMPLOYEES WILL BE REQUIRED TO PERFORM ANY OTHERS JOB RELATED DUTIES ASSIGNED BY THEIR SUPERVISOR.
Work Environment: Guest Rooms, Guest and Service Corridors, Housekeeping Office and Admin Offices.
Job involves working:
under variable temperature conditions (or extreme heat or cold).
under variable noise levels.
outdoors/indoors.
around fumes and/or odor hazards.
around dust and/or mite hazards.
around chemicals.
around bio-hazards.
ADDITIONAL NOTES
KEY RELATIONSHIPS
INTERNAL: EXECUTIVE HOUSEKEEPER, ASSISTANT MANAGER, FLOOR SUPERVISORS, FLOOR ATTENDANTS, LINEN/LAUNDRY STAFF, ROOMS CONTROL, ENGINEERING.
EXTERNAL: HOTEL GUESTS/VISITORS.
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