Designs training programs using a blended learning approach (classroom, webinar, self-study, e-learning, simulations, gamification, and related methods). Conducts research and works collaboratively with subject matter experts to develop new training courses and learning programs that include interactive activities and assessments.

Functions as material and template design owner; develops templates, style guides, and branding standards for the department. Audits department materials to ensure standards are met.

Provides subject matter expertise to support the integration of assessment/learning transfer/certification best practices into content design. Regularly evaluates existing courses to detect disconnects between learning and performance. Makes recommendations based on learning transfer data.

Performs classroom facilitation 20% of the time.

SUPERVISORY RESPONSIBILITIES:
This position reports directly to the Manager, Learning & Quality Service. No staff report directly to this position.

NATURE & SCOPE:
Fulfills tasks in these areas: Instructional Design/Course Creation, Learning Assessments/Learning Transfer, and Facilitation.

Instructional Design/Course Creation:

• Conducts needs assessments to identify and align learning solutions with business outcomes
• Researches, designs, develops, and implements new courses, as assigned. This work includes any pre- or post-course material, assessments before, during, or after the course, and creation of related items (PowerPoint, video, simulation, audio segments, etc.).
• Collaborates with stakeholders and SMEs on training projects.
• Identifies training project scope and manages project tasks.
• Presents high level outline, project plan, and storyboard before developing materials.
• Proofs work and ensures mechanics, formatting, spelling, and content are correct.
• Applies group-selected instructional design principles to course creation, with particular focus on the use of cognitive science to ensure the creation of materials that are memorable, and targeted on behavioral changes
• Develops activities within courses that are relevant, engaging, and support learning transfer.
• Regularly and continually reviews facilitator and learner guides, as well as PowerPoint presentations, handouts, associated e-learning/self-study materials, and exercises to verify content is consistent and current across all related training materials
• Creates e-learning courses, videos, and micro-learning segments, as appropriate, maximizing application of courseware tools.
• Understands and applies the basics of HTML5 coding in the development of online training programs.
• Verifies learning resource materials posted publicly (Intranet, LMS, etc.) are always the most current versions; removes any outdated items.
• Shadows positions in branches and departments, as appropriate, to observe best practices or common areas where errors develop and obtain real-world examples to use in course scenario-building or as points of discussion.

Assessments/Learning Transfer

• Evaluates the effectiveness of materials and provides recommendations.
• Under the direction of the manager: researches, designs, validates, and implements a comprehensive assessments program for the learning function, which includes at least one certification program.
• Functions as the group’s resource on learning transfer approaches and best practices.
• Creates appropriate pre-test, in-course, and post-test assessments for courses, as applicable.

Reviews participant-submitted course evaluations to identify areas of opportunity in the design of the materials.

• Coordinates with training operations specialist and/or department assistant manager if participant has not passed specific pre-work or post-work training tests/activities/simulations

Special Projects

• Completes tasks related to Learning Management System (LMS) applications, when assigned.
• Leads learning needs analysis and related projects, when assigned.

EDUCATION, SKILLS, & ABILITIES:

The Eight Superpowers

1. Provides leadership through modeling of behaviors and bringing forward new ideas and new ways of doing things.

2. Demonstrates empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence.

3. Practices active listening in communications with others, giving someone full attention and listening to understand, not just respond.

4. Demonstrates grit, persisting in application of knowledge, skills, and behaviors to achieve goals and address obstacles.

5. Models intrinsic motivation; is self-driven to meet or exceed objectives, timelines, and quality measures while building and sustaining effective relationships.

6. Applies creative problem-solving to provide clarity, handle resources under one’s control, and address stressful situations; finds ways to meet individual, team, and member goals, by navigating through barriers.

7. Shares a diverse set of perspectives, work and life experiences, as well as religious and cultural differences. Actively seeks out differences in values, ideas, and priorities. Respects and value the differences of others, including but not limited to: national origin, language, race, color, disability, ethnicity, gender, age, religion, sexual orientation, gender identity, socioeconomic status, veteran status, and family structures. Believes a diverse workplace is essential to the company’s success.

8. Values and shows appreciating for the unique qualities and experiences of each person-inclusion; appreciates and effectively utilizes the talents and skills of others to achieve objectives; is open to the perspective of others; and encourages collaboration, flexibility and fairness. Makes each employee feel valued and supported for their unique qualities.

Other Education, Skills, and Abilities

• Takes responsibility and accountability for decisions and actions and outcomes.
• Presents creative skills, identifying a number of engaging, novel, and unexpected ways to engage learners and other audiences.
• Learns continually—new technology, principles, techniques, and applied knowledge (financial services).
• Shows superior communication skills, visually, in writing, and in speaking.
• Maintains calm when handling multiple deadlines, competing priorities, and resource or other constraints.

Education:

Must have completed high school diploma or equivalent. Bachelor’s degree in English, writing, communications, business, learning technology, education, or related field strongly preferred. Instructional Design, E-Learning Instructional Design, Adult Learning, or Needs Assessment certificate strongly preferred.

Experience:

PHYSICAL REQUIREMENTS:

• Ability to tolerate periods of continuous sitting and standing; ability to lift, carry, pull or push items up to 25 lbs.

ENVIRONMENTAL CONDITIONS:

• Work is primarily performed within an enclosed classroom and cubicle office setting. Individual is subject to standard background noise found in that environment.

Note: Staff is expected to perform various tasks, projects and administrative duties as assigned. Management reserves the right to assign or change duties and tasks to this position at their discretion.

Salary Range:

Instructional Designer I

$67,594.384 (min) $84,493.136 (mid) $101,391.68 (max)

Instructional Designer II

$77,037.584 (min) $96,297.136 (mid) $115,556.48 (max)