Job description

Lone Mountain is a family-owned business with culture centered around core values. We allow customers to achieve the dream of owning their own truck through no balloon payments, buyouts, or minimum credit scores. Our company continues to see double digit increases in sales and our future is bright! As we continue to grow, we need individuals who align with family principles. Drive your career toward Lone Mountain.

No prior experience in Insurance necessary!

Non-commission, stable hourly wage with benefits!

Position Overview: This person is responsible for requesting and processing insurance certificates, following up with agents, motor carriers and customers on any cancellations, revisions and endorsements needed. Manage and maintain insurance for all accounts from the point of signing to lease pay off. Makes decisions regarding risks associated to insurance that could prevent the customer from fulfilling their lease obligation. Provide a strong customer experience while engaging with internal and external partners.

Job Responsibilities:

• Contact customers regarding Insurance renewals, rewrites, cancellations, DOT changes, etc.
• Request and process renewal certificates and endorsements needed from insurance agents, motor carriers, and customers
• Maintain urgent follow-up and follow-through for revisions and endorsements
• Use asset location tools to confirm the whereabouts of each truck and diligently monitor each situation if proper insurance is not on file
• Communicate with internal partners regarding insurance issues that could lead to negative exposure for the company
• Educate customer on insurance requirements and coverage options
• Notate all conversations with the customer and maintain adequate supporting documentation
• Aid fellow departments in obtaining information from customers

Job Qualifications:

• Certification in any insurance area
• Demonstrated track record of strong customer service, coaching, teaching, training or related fields
• Comfortable delivering difficult news, de-escalating conversations, and making decisions
• Experienced in conflict resolution and addressing uncomfortable situations
• Excellent written and oral communication skills
• Entrepreneurial spirit, high energy, mentally tough, and self-motivated

Skills Necessary for Success:

• Able to incorporate the big picture, not just the issue at hand
• Adept at identifying errors on certificates of insurance and endorsements
• Eager to communicate with Insurance Agents and Motor Carriers to obtain required documentation
• Ability to handle large renewal volume with speed and accuracy (hundreds of certificates at a time)
• Enjoys collaborating with associates to solve problems
• Effectively and respectfully holds customers accountable
• Comfortable persuading customer through negotiation and influence
• Extremely organized – able to produce timely and accurate results in high-interruption environment

Lone Mountain Truck Leasing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, ancestry, gender, gender identity, marital status, status with regard to public assistance, citizenship status, physical or mental disability, sexual orientation, membership or activity in a local commission, veteran status, age, or any other status protected by law.

Job ID: 3150

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Contract type:

• Permanent

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Carter Lake, IA 51510: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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