Job description

Must be a current contractor with Cigna Healthcare, Evernorth Health Services, or one of their subsidiaries.

This role supports our clinical teams by completing an assessment that is used to stratify Cigna MA customers’ risk level. Expected to provide excellent customer service to all internal and external customers. This is a non-clinical role.

Position Scope:
Communicates with all levels of staff, matrix partners, and customers
This role supports our clinical teams by completing an assessment that is used to stratify Cigna MA customers’ risk level.
This is a National Position for Medicare Advantage
Works independently with minimal direction
Applies knowledge of CIGNA Medicare services
Operates well in a team environment; contributes to the Case Management team and organization’s goals
Manages to productivity standards

Major responsibilities and desired results:
Making/receiving outbound/inbound phone calls from customers completing the Health Risk Assessment survey
Entering data from mailed in surveys.
Utilizes effective communication, courtesy and professionalism in all interactions, both internally and externally.
Communicates both internally and externally to provide and verify information; to explain processes.
Accesses system to collect and enter non-clinical data.
Provides accurate information to callers based on customer and service requirements within product lines.
Determines the course of action based on pre-established guidelines; channeling to appropriate staff as needed.
Performs outbound calls to providers to request additional information on as needed basis.
Verifies member eligibility
Other non-clinical functions /tasks as assigned and appropriate per standard policies and procedures.
Adheres to quality assurance standards and all case management policies and procedures.

Minimum requirements:
High School diploma or GED equivalent.
Prior experience in customer service role/operation
Experience level: 0 -2 years.
Must be a current contractor with Cigna Healthcare, Evernorth Health Services, or one of their subsidiaries.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17 - 26 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.