Job description

Overview

Responsible for the timely coordination of the referral process including the review/response/coordination of care for patients referred to Amedisys Home Health.
Responsibilities

Serves as the first line of customer service for internal and external customers.
Receives and documents patient referrals to home health services, ensuring compliance with applicable coverage criteria.
Reviews referral for appropriate care setting and communicates with care center, BD, and referral source when appropriate.
Gathers appropriate information to assist the clinical team in scheduling the evaluation visit.
Communicates pertinent patient information to the care center team via approved processes.
Coordinates with other departments for insurance verification and payer authorization as needed.
Professionally communicates and follows up with referral sources regarding required documentation for a complete referral.
Communicates and follows up with Business Development regarding pending admissions as needed or as directed by Intake Team Lead.
Meets productivity expectations with quality documentation of complete referrals including all required follow up.
Coordinates the evaluation/admission process and may assign field staff to conduct initial assessment.
Complies with policies, procedures and regulatory mandates including but not limited to abiding to the terms of the Amedisys Compliance Program.
Performs other duties as assigned.
Qualifications

Required

High School diploma or GED equivalent.

Two (2+) years of administrative experience in a healthcare environment.

Reliable internet service and ability to office from home with minimal disruption to the workday.

Preferred

Home health or Hospice intake experience.

Amedisys is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.

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