Job description
For over 84 years, Easterseals New Hampshire has been helping people of all ages and abilities through our 11 programs. Our work empowers individuals to improve their health and well-being, achieve greater independence, recover from substance use, develop life skills, access education, secure housing, find family, and connect with their communities. In everything we do, we strive to lead the way to a lifetime of full equity, inclusion, and access.Responsibilities:
- Respond to all inquiries for Adult Programs and other programs in a prompt and appropriate manner.
- Complete initial intake interview, gathering all pertinent information and triage referrals into the program ensuring optimal program placement. This includes timely and accurate data entry of client information.
- Understand the funding sources and rates for programs. Additionally, understand the intake criteria for programs and have the ability to determine appropriate referrals.
- Be familiar with community resources and provide referrals and outreach to external agencies, as needed.
- Work with Program Supervisors to ensure optimal workflow efficiency and work with the Business Analyst to produce regular dashboard reports for leadership.
- Maintain an active wait list and regularly communicate with individuals on the wait list.
- Possess the skills to de-escalate and manage difficult conversations.
- Work collaboratively with program leadership to understand program capacity and ensure a seamless transition for the customer.
- Maintain confidentiality and demonstrate appropriate discretion when representing or acting as a liaison for the supervisor with visitors and/or telephone contacts.
- Work with program staff to ensure a warm hand off and appropriate follow through.
- Bachelor’s Degree in Human Services/Administration, OR
- Eight (8) years’ related experience may be substituted for the degree
- Three (3) to five (5) years related experience
- Valid driver’s license and reliable transportation
Compensation: $40,000 annually
What’s in it for you? We offer a comprehensive benefits package for full-time, eligible employees, including:
- Medical, Dental, Vision, Life & Disability
- Paid Time Off (PTO) begins accruing on your first day!
- 10 Paid Holidays, as well as a Floating Holiday of your choice
- 403 (b) Employer Match – up to a maximum of 3%
- Tuition Reimbursement after one year of employment
- Federal student loan forgiveness eligibility and student loan repayment for qualifying positions
- Employee Discounts
- On-site child care center at a discount for employees. Available at Auburn Street and S. Main Street in Manchester
- Wellness Programs: Health coaching, on-site and remote nutritional counseling services, remote and on-site fitness classes, reimbursement programs for weight loss & tobacco cessation
- All Employees of Easterseals NH are now eligible for DailyPay, a new optional benefit that allows you to access your pay whenever you need it.
To learn more about this role, please click on the blue “Apply Now” button below to submit your application. Difficulty submitting your application? Contact Patty at 603-670-6817 or pcooper@eastersealsnh.org.
Candidates must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for employment. EOE
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