Position Overview

The Division of Family & Community Services is seeking to hire a dynamic, organized, detail-oriented individual to serve as an Integrated Eligibility System Tester. This position organizes, plans, executes, controls, and evaluates the analysis, design and testing of the Integrated Eligibility System (IES) for an assigned User Acceptance Testing team, which provides for recipient delivery services agency-wide. The position aligns needs of business through system design recommendations and planning of design, prepares test scripts for programs to be executed in user-acceptance environment and executes scripts; participates in the analysis of outcomes and compares to expected outcomes for accuracy, efficiency and completeness; tracks and documents design change process and progress of the application; assists in updating instructions to complete work and business processes; designs and documents work flow; ranks tickets for priority; completes assignments in IES functional areas; and assists in preparing reports for leadership on outcomes and quality control, confers with a variety of liaisons within agencies on issues, recommendations and development. The Division’s mission is to assist Illinois residents by connecting them with public assistance programs and services. Through our programs, services and prevention efforts, the Division improves the health and well-being of individuals and promotes self-sufficiency and integrity of families of Illinois.

Job Responsibilities

• Serves as an Integrated Eligibility System Tester.
• Provides design recommendations to IES based upon Agency priorities and knowledge of business practices.
• Participates in the analysis of outcomes vs expected outcomes to identify issues with testing.
• Ensures current policy and rules are applied to the design, testing and analysis of changes to IES.
• Utilizes Webex or travels to participate in regularly meetings with business process and training team and others to identify issues, priority areas for requirements and design as well as issues and successes of testing.
• Performs other duties as required or assigned which is reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, preferably with coursework in business or public administration.
• Requires one (1) year of responsible administrative experience in a public or business organization, or completion of an agency approved professional management training program.

SPECIALIZED SKILLS

• Of the one (1) year required experience, requires one (1) year of progressively responsible administrative casework experience performing operational research and data processing including functions such as completing initial applications, redeterminations, mid-point reports, program adds, additions, changes and crossmatches utilized within a public assistance eligibility system such as the Integrated Eligibility Systems (IES).

Preferred Qualifications

• Two (2) years of professional casework experience performing operational research and data processing including functions such as completing initial applications, redeterminations, mid-point reports, program adds, additions, changes and crossmatches utilized within a public assistance eligibility system such as the Integrated Eligibility Systems (IES).
• Two (2) years of professional experience analyzing problems and providing clear instruction on use of public assistance eligibility system such as Integrated Eligibility System (IES).
• One (1) year of professional experience documenting design change process with strong attention to detail for a public or private organization.
• Two (2) years of professional experience utilizing critical thinking skills while multi-tasking multiple projects.
• One (1) year of professional experience utilizing the principles and practices of public and business administration.
• A master’s degree in business or public administration and coursework in areas such as economic theory, accounting and finance, organizational theory, and operations research.

Conditions of Employment

• Requires the ability to travel.
• Requires the ability to work overtime and/or outside of regular business hours.
• Requires basic proficiency in Microsoft Excel, Word, Outlook, PowerPoint, and a public assistance eligibility system such as the Integrated Eligibility Systems (IES).
• Requires basic proficiency in WebEx.