POSITION SUMMARY: Openhouse seeks a positive, compassionate, caring, and organized Intergenerational Engagement Coordinator (IEC) who will help support the coordination and delivery of our direct services and community programs that promote engagement, health and wellness for lesbian, gay, bisexual and transgender (LGBTQ) older adults in the San Francisco Bay Area. The IEC is responsible for coordinating Intergenerational programs at Openhouse that include The Friendly Visitor Program, Multimodal Intergenerational Social Contact Intervention (MISCI), and working collaboratively with the Community Engagement Team to plan, coordinate, and execute ongoing, one-off and large social Intergenerational events including Fall Feast, Intergenerational Brunch, Pride, etc. The in-person position requires the candidate to conduct home visits, regularly meet in-person with community members and volunteers who are enrolled and interested in being enrolled into the FV and MISCI programs. This position reports to the Manager of TGNC and Intergenerational and programs. Due to the nature of the position, some additional in-person duties may be required.

ABOUT OPENHOUSE: Openhouse was founded in 1998 to enable lesbian, gay, bisexual, transgender, and queer (LGBTQ) seniors to overcome the unique challenges they face as they age by providing LGBTQ-welcoming housing, resources, high-impact direct services, and innovative community programs. As a result, Openhouse reduces isolation and empowers LGBTQ seniors to improve their overall health, well-being, and economic security.

Openhouse actively seeks diversity in its staff, and we invite applications from people from a variety of backgrounds. We are searching for candidates of color, candidates in the LGBTQ community, and candidates who identify personally at any part of the incredibly rich gender spectrum. Systemic inequities in hiring have caused women, people of color, LBTQIA+ folks, and others to apply to jobs only if they meet 100% of the qualifications. Openhouse encourages you to break that statistic and apply, as no one ever meets 100% of the qualifications. We look forward to your application.

COMPENSATION: Starting range is $22.00/hour to $25.00/hour. Compensation is commensurate with experience. This is a full-time (1.0 FTE) non-exempt position. Openhouse offers a dynamic, vibrant, collaborative and supportive work environment. All eligible employees may participate in insurance benefits upon first of the month following 30 days after date of hire – full-time employees are eligible for health insurance, while full- and part-time employees are eligible for dental, vision, and LTD insurance. Openhouse also offers a wide range of additional benefits to employees including, but not limited to: EAP, PTO, 14 paid holidays, retirement and commuter benefit. Some benefits are pro-rated based on employee Full Time Equivalent (FTE).

TO APPLY: E-mail cover letter and resume detailing your qualifications and interest in the position to HR@openhousesf.org. No phone calls please.

Pursuant to the San Francisco Fair Chance Ordinance and the California Fair Chance Act, Company will consider for employment qualified applicants with arrest and conviction records. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to the applicant. After making a conditional offer and running a background check, if Company is concerned about a conviction(s) that is directly related to the job, the applicant will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. More information about the Fair Chance Act can be found by visiting https://calcivilrights.ca.gov/fair-chance-act.

Openhouse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Women, people of color, transgender people, seniors and people with disabilities encouraged to apply.

DUTIES AND RESPONSIBILITIES:

Assessment, Training, and Matching

Senior Participant/Community Member

• Conduct comprehensive in-home assessment to ascertain needs, interests and challenges for the community members seeking support. The visit can take place in the participant’s home, community center, or other agreed upon location.
• Provide high quality service and support to seniors to foster and sustain relationship with the Friendly Visitor/Caller or MISCI volunteer(s).
• Work collaboratively with the Manager of TGNC and Intergenerational programs and Volunteer Engagement Coordinator (VEC) to help monitor changes in senior’s health and well-being, and level of satisfaction with volunteer match during follow-up visits and calls.
• Work collaboratively with case manager, care navigator and staff from other departments to ensure a welcoming referral into the Friendly Visitor and MISCI programs. Follow up with staff to keep them informed of any changes in senior’s health and well-being.
• Follow up on referrals received from other agencies seeking support for their community members interested in Intergenerational programming (FV and MISCI).
• Refer participants needing additional assistance: resources and referrals, case management, care navigation, Openhouse + On LOK programs as needed.
• Match LGBTQ seniors with screened, trained, and committed volunteer matches.
• Coordinate creative and effective outreach efforts to identify LGBTQ seniors for the Friendly Visitor and MISCI programs that can include but not limited to in-service presentations to social service providers and tabling at community events.

Volunteer

• Work with Volunteer Engagement Coordinator (VEC) to develop and implement creative and effective outreach efforts to identify and recruit diverse friendly visitor volunteers utilizing the Mon Ami Platform, tabling opportunities and giving in person presentations (Employee Resource Groups, partner organizations, and other potential volunteer recruitment opportunities).
• Screen and train volunteers to ensure successful matches with LGBTQ senior participants. Friendly Visitor trainings are held in-person.
• Match committed volunteers with isolated LGBTQ community members. The initial matching process will take place with the IEC and in some cases volunteers and community members may meet independently.
• Provide ongoing supervision and support to Friendly Visitor volunteers and MISCI matches (as needed) to help sustain relationships with senior participants through support groups, individual meetings, and developing educational opportunities including skill-building and coping support to help empower Friendly Visitor volunteers.
• Work with Manager of TGNC and Intergenerational programs to develop effective Friendly Visitor volunteer engagement opportunities to regularly support and motivate Friendly Visitor volunteers as well as monitor their interest and energy levels that can include but are not limited to specialized trainings, themed presentations, volunteer meetups, and volunteer socials.
• Administrative
• Complete OH registration, Friendly Visitor Enrollment application, Health Assessment, and Community Member Agreements for participants enrolled in program.
• Support Manager of TGNC and Intergenerational Programs in conducting program evaluations and Consumer satisfaction surveys twice per year with seniors and volunteers to maintain high quality programming tailored to program outcomes.
• Enter data collected using internal database (Neon One, Mon Ami) and external reporting systems (GetCare).

DESIRED QUALIFICATIONS:

Experience working with LGBTQ older adults is ideal; but all candidates who have the following type of experience and qualifications will be considered:

• Experience working with older LGBTQ adults or equivalent experience working with other populations with unique socialization and service needs including but not limited to dementia and Alzheimer’s disease, behavioral health, caregiver wellness, traumatic brain injury, etc.
• Sensitivity to and knowledge of the unique life experiences, challenges, and strengths of LGBTQ community members.
• Committed to diversity and able to recognize and affirm that LGBTQ older adults live at intersections of race, ethnicity, class, culture, HIV status, sexual orientation, gender, gender identity, spirituality, and ability.
• Ability to work with minimal supervision.

EDUCATION/EXPERIENCE:

Knowledge, sensitivity and understanding of issues related to LGBTQ older adults, or equivalent experience working with other populations with unique socialization and service needs. Knowledge of San Francisco’s aging and disability resources preferred. Knowledge of recruiting, working with and supporting volunteers. Knowledge of and familiarity with client assessment, documentation and databases, and information and referral.

Exceptional communication and interpersonal skills relating to LGBTQ seniors, adults with disabilities, their caregivers, families, families of choice and health professionals. Strong program management skills. Instructional skills to conduct Openhouse volunteer orientations, trainings, and community outreach events. Organizational skills to document and track interactions with community members and volunteers. Collaboration skills to maintain and foster relationships with social service providers, community-based organizations, and other stakeholders. Proficient with Microsoft Office Suite of products (Word, Excel, Outlook) and the ability to quickly learn software programs, online databases and tools. Good problem-solving skills and the ability to prioritize multiple tasks. Excellent time management skills. Community development/organizing skills highly valued.

Ability to provide care coordination and linkages, as needed, for participants enrolled in Friendly Visitor program. Ability to collaborate with multi-disciplinary team to assess consumer needs. Ability to receive and integrate feedback from supervisor and program team. Ability to develop relationships and maintain them through cooperative and team interaction. Ability to generate new ideas and see projects through to completion. Ability to act with patience, tact and courtesy in interactions with senior community members, Friendly Visitor volunteers, their families, staff and organizational partners under demanding and difficult conditions.

PHYSICAL REQUIREMENTS:

Physical skills and ability to perform work that requires sitting, walking, stopping, bending and lifting up to 35 pounds.