International Clinic Coordinator (11:00pm-7:00am EST Tuesday-Saturday)
Full Time
Remote
Posted
Job description
Job Summary:
This is an overnight position working 11:00pm-7:00am EST Tuesday-Saturday. Responsibilities:
Our mission is Protecting and Promoting Employee Health…from Hire to Retire. We believe Work Matters. Health Counts. Prevention Saves.
Our occupational clinicians and industry subject matter experts deliver integrated, total worker health solutions to employers in all types of industries. Our capabilities include Medical Exams & Travel program management; 24/7 Incident Intervention telehealth triage; Onsite Services & Clinics; Consulting Medical Directors; Clinical Accommodation and Leave Management support; and a full suite of COVID-19 interventions. Our Industrial Athlete and Bio-ergonomic Surveillance programs are designed to prevent and manage work-related strains and sprains.
Visit www.workcare.com to learn more.
The International Clinic Coordinator will be responsible for maintaining and developing relationships with international medical clinics to ensure that our clients' occupational healthcare needs are met. The role will work with the clinic's billing, auditing, and supply management staff. The coordinator will be responsible for all aspects of the international process including but not limited to scheduling, document retrieval and initiation of wire transfers. The coordinator will respond to client inquiries and ensure that they are serviced in a timely fashion and apply knowledge of our Occupational Health Medical Programs.
This is an overnight position working 11:00pm-7:00am EST Tuesday-Saturday.
- Providing superior customer service by responding to client inquiries about our providers/clinics
- Scheduling appointments at clinics
- Demonstrating knowledge of client requirements and our clinic providers’ services
- Educating clinics and medical providers regarding client requirements
- Entering customer information accurately into multiple databases
- Initiate international payment through wires where required
- Manage the international client mailbox
- Retrieve medical documentation from clinics
- Research new clinic locations across the US and internationally, based on client needs
- Perform additional duties and assume additional responsibilities as identified by manager for the efficient operation of WorkCare.
- Education and Experience
- High school diploma or general education degree (GED).
- One or more years of professional office experience.
- Experience in a health care setting.
- Experience in client facing settings is preferred.
- Knowledge of medical terminology is a plus.
- Skills and Competencies
- Strong verbal, written and interpersonal communication skills.
- Strong commitment to customer service
- Must be able to demonstrate the ability of maintaining privacy and confidentiality.
- Strong critical thinking skills; problem solving, and decision making.
- Ability to work independently without direct supervision.
- Must have the ability to gather data, compile information and prepare reports.
- Ability to manage multiple priorities, with attention to detail and accuracy.
- Ability to create and edit written materials.
- Ability to communicate effectively to a variety of audiences.
- Skill in organizing resources and establishing priorities.
- Demonstrate cooperative behavior with colleagues, supervisors, and clients.
- Strong time management, organizational, and follow-through skills.
- Ability to meet and exceed daily and weekly individual performance goals.
- Ability to work independently as well as assisting other team members when needed.
- Requires regular and predictable attendance and punctuality.
- Computer Skills
- Must be competent in the Windows operating system environment, Adobe Professional, have strong Microsoft Office Suite (Outlook, Word, Excel and PowerPoint) skills.
- Ability to learn other software as needed.
- Physical Demands
- Requires sitting for long periods of time, working at a desk.
- Some bending and stretching could be required.
- Working under stress and use of computer/phone required.
- Manual dexterity required for use of computer keyboard.
- Occasionally may be required to stand, walk, stoop, kneel and/or crouch.
- May occasionally lift and/or move up to 15 pounds.
- Work Environment
- Mainly indoor, office environment conditions.
- The noise level is usually moderate.
- Air quality is good and temperature is controlled.
- Work Environment must be free from background noise and distraction, noise level is acceptable, temperature is controlled. At home set up must meet all Company IT, privacy, and safety requirements.
WorkCare, Inc., is a U.S.-based, physician-directed occupational health company with global outreach.
Our mission is Protecting and Promoting Employee Health…from Hire to Retire. We believe Work Matters. Health Counts. Prevention Saves.
Our occupational clinicians and industry subject matter experts deliver integrated, total worker health solutions to employers in all types of industries. Our capabilities include Medical Exams & Travel program management; 24/7 Incident Intervention telehealth triage; Onsite Services & Clinics; Consulting Medical Directors; Clinical Accommodation and Leave Management support; and a full suite of COVID-19 interventions. Our Industrial Athlete and Bio-ergonomic Surveillance programs are designed to prevent and manage work-related strains and sprains.
Visit www.workcare.com to learn more.
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