Job description

This is a temporary position (60 days) with an option for full-time hire after. Pay range $29.65-35/hr depending on experience. This is an onsite role at our Judson Park community in Des Moines, WA area.

The on-site IT Administrator provides hands on technology support to end users (Team members, Residents, and Guests) at their assigned communities and remotely in the enterprise. S/he fields trouble tickets from the helpdesk system and resolves staff issues in a timely manner. Responsibilities include standard break/fix, problem diagnosis and resolution, PC and peripheral hardware and software upgrades and end user technology training/coaching. The incumbent provides support for community communication, life-safety and security systems.

Provide hands on technology support to team members, residents, and others within the enterprise

Diagnose IT related problems and resolve

Perform PC and peripheral hardware and software upgrades and end user technology training/coaching in both formal and informal sessions

Field trouble tickets from our helpdesk system and resolve local and remote staff issues or escalate to the appropriate Subject Matter Expert in a timely manner

Perform additions, moves, and changes to the desktop phone environment

Provide support of cell phones and mobile computing

Provide support for conferencing and collaboration through voice, video, and desktop sharing

Provide support of video and access control security systems

Provide support for technologies employed for the care and wellbeing of residents such as Personal Emergency Response (PERS), Nurse call, and Wander Management

Perform preventative maintenance on endpoints, infrastructure systems, and other technology devices

Maintain a library of equipment for temporary loan and large meeting support

Sensitively and discreetly handle confidential information

Provide effective and courteous service to all residents, potential residents, guests and co-workers

Support resident technology needs within corporate guideline

Qualifications :
College degree in the field of computer science or specialized formal technology training

Minimum of 2 years’ equivalent work experience

Microsoft and other certifications including MCSE a plus

What's in it for you?

As the largest nonprofit owner/operator of senior living communities in California and one of the largest in the country, we are more than just a place to work. We are here to ensure that all we serve are provided with every opportunity to become their best selves as they define it, and this begins with YOU.

HumanGood offers competitive pay and phenomenal benefits. Eligible positions (30+ hours/week) start with 20 paid days off, plus seven holidays, a company-matching 401(k) and health plans that give you cash to use for those unexpected health issues. We provide healthcare benefits for our part-time and per diem team members! We also offer a Tuition Reimbursement to promote your career advancement. You can view more information about our total rewards HERE .

Come see what HumanGood has to offer!

The health and safety of our team members and residents is our top priority and with the increasing spread of variants of COVID-19, it is critical that we do all we can to protect one another from this disease.

Where legally permissible, you may begin working after (a) showing proof of the first dose of a two-dose COVID vaccination regimen or one dose of a one-dose COVID vaccination; (b) showing proof of a COVID vaccination appointment within 7 days of your start date; or, (c) upon submission of a request for exemption from COVID vaccination. Exemptions based on religious beliefs and qualifying medical reasons will be considered.

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