About SCAN

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation’s leading not-for-profit Medicare Advantage plans, serving more than 270,000 members in California, Arizona, and Nevada. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter.

The Job

An IT Asset Management technican will work within the ITAM team that is responsible for the procurement, inventory and tracking of all electronic assets including computers, tablets, printers, monitors and other computer related equipment.

You Will

• Assist with Asset receiving, distribution, tracking, and disposal
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.). Setups may be remote requiring shipping of equipment.
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality.
• Facilitate return of company assets and equipment after separations.
• Provide hardware, software, printer, and network support.
• Evaluate old equipment and dispose as needed.
• Help to maintain appropriate asset inventory levels and advise when orders need to placed.
• Record detailed incident descriptions in the ticketing system and follow up to resolve issues, ensuring customer satisfaction.
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Provide management notifications for all critical system issues that are impacting the business.
• Contribute to special projects as required.
• Maintain current knowledge of relevant hardware and software applications as assigned.
• Routinely walk SCAN buildings to reclaim unused or obsolete equipment.
• Actively support the achievement of SCAN’s Vision and Goals.
• Other duties as assigned

Your Qualifications

• Associate’s degree in Computer Systems or related field of study required.
• 4-5 years working in IT Helpdesk Environment. Advanced experience with PC Operating Systems and software.
• Working Knowledge of Active Directory and ticketing systems.
• Demonstrated customer service skills to all levels of end-users including executives and field personnel and delivering solutions to meet their needs.
• Work independently and as a team member within established policies and procedures.
• Proven problem solving and analytical abilities; experience with process development and adherence.
• Excellent verbal and written communication skills, required.

Covid-19 Vaccination Policy

To ensure a healthy and safe work environment, if you are selected for this position, your job offer with SCAN Health will be contingent upon being fully vaccinated and providing proof of your COVID-19 vaccine within 3 days after your start date. Generally, you are considered fully vaccinated 14 days after receiving the last dose, as recommended by the manufacturer, of a vaccine that has been authorized by the FDA for use in the United States, including vaccinations that have been approved pursuant to an Emergency Use Authorization. If fully vaccinated outside of the United States, the vaccination must be listed for emergency use by the World Health Organization (WHO). If you cannot receive the vaccine because of a disability/medical reason or sincerely-held religious belief, you may request an accommodation to this requirement by contacting COVID-19 Vaccination Policy. Learn more about the COVID-19 vaccination here - https://www.cdc.gov/coronavirus/2019-ncov/vaccines/index.html

What's in it for you?

• Hourly Rate: $25 to $40
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• Ten paid holidays per year, plus 1 additional floating holiday
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)