Job description

Position: IT Technician
Location: Tempe, AZ 85282
Duration: 6 months
Job Type: Contract
Work Type: Onsite

Job Summary:

• Provide prompt and accurate technical support, ensuring a high level of customer satisfaction and adherence to Service Level Agreements (SLAs).

Entry level -

• 2 years of experience providing customer support for Windows 10/11 and MS Outlook in a networked environment, including experience performing computer hardware, software, break/fix, and troubleshooting.
• 2 years of experience supporting MS Office products (or other shrink-wrap software applications) including experience using a commercial trouble ticketing system (such as Service Now) and the ability to track and document actions taken.
• Ability to demonstrate outstanding customer service skills.
• Strong oral and written communications skills. Ability to demonstrate strong interpersonal skills and the ability to work independently with minimal supervision.
• Ability to diagnose and troubleshoot workstation, application, peripheral, TCP/IP, and/or printer problems. Ability to demonstrate strong organizational skills and the ability to follow documentation procedures.
• Must be able to lift and carry computers (approximately 50 lbs.), crawl into tight spaces (such as under desks), and climb ladders as needed to install computers.
• Perform desk-side Windows 10/11 workstation support in a networked office environment.
• Supporting or performing MS Office and Outlook configuration and troubleshooting; software installation and configuration; new user set up; printer and network file share configuration and troubleshooting; peripheral installation, configuration and troubleshooting; and computer/user moves, adds, and changes.
• Responsible for reviewing trouble ticket queues, documenting support and diagnostic activities, escalating problems as required.
• Accurately and effectively resolving and closing assigned trouble tickets in accordance with SLA requirements.

Job Type: Contract

Salary: $21.00 - $23.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Tempe, AZ 85282: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Computer Technician: 3 years (Required)

Work Location: One location

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