Job description
Northwestern Counseling & Support Services is looking for an IT Customer Specialist to join our technical team serving 500+ staff, spanning across multiple campuses, to support the IT helpdesk operation and related functions. We are seeking a talented individual that is interested in working for an organization that is person-focused and driven to meet the diverse needs of Northwestern Vermont. Qualified candidates will be client oriented, organized, solution focused and have a strong desire to learn and adapt.
Responsibilities include:
- IT Helpdesk operation and administration
- Supporting staff technical issues as they arise
- Active Directory and Group Policy troubleshooting
- Office 365 troubleshooting
- Troubleshooting of agency devices and technical inventory
- Implementing software and patch updates
- Cisco Meraki network troubleshooting
- Assisting technical staff with agency projects and initiatives
- Utilizing camaraderie, personality, humor, and honesty to be yourself
Requirements include an Associate's degree in Computer Technology or equivalent course of study with a minimum of 5 years’ experience in a Windows based environment, or equivalent combination of education & experience. Windows Server, Cisco architecture, and Active Directory administration is preferred, along with familiarity of Office 365 and cloud environments.
Interested? Apply on our website or send your resume to careers@ncssinc.org.
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