Job description

We're on the hunt for a Rockstar IT Help Desk Technician to join our growing managed service provider crew at Bytecafe Consulting! As a managed service provider, we provide proactive IT support to our SMB clients in the Indianapolis area.

Do you have a passion for technology and solving problems? If so, you may be the perfect fit for our team!

We are dedicated to empowering others to succeed. While technical skills can be developed, we provide a supportive learning environment to foster your growth in the industry. We provide hands-on experience with cutting-edge technologies. Our team of dedicated professionals will be there to support you every step of the way, as we recognize our people as our greatest asset.

Our Culture - We emphasize the importance of education and continuous improvement. Through teaching, training, collaboration, and perseverance, we strive for personal and professional growth.

Our belief in the value of knowledge drives us forward. We understand that the skilled services we offer are our product, and it is our top priority to provide exceptional service to our clients with genuine care for their satisfaction.

Our People

• We strive for excellence in everything we do
• We have passion that drives us to continuously learn and grow
• We are more than just a company, we're a family of tech enthusiasts who bring a fun and dynamic energy to the workplace
• Our mission is to make technology work wonders for our clients, and that all starts with delivering top-notch customer service.

As our IT Help Desk Technician, you'll use your troubleshooting techniques and critical thinking to help our clients with their end-user/endpoint-related IT incidents and requests. You'll provide basic troubleshooting for mechanical, hardware, software, and system failures using established procedures, including installations, repairs, and preventative maintenance on desktops, laptops, servers, networking devices, and related software. You will escalate the more complex incidents to the next level of support, Level 2 and Level 3. You'll primarily work in-house but as needed go on-site to our clients in the Indianapolis area.

You will be most successful as an IT Help Desk Technician if you've had hands-on experience with:

• At least 2 years related experience troubleshooting workstations, printer/scanner, mobile device, line of business application, basic networks and servers.
• Previous MSP experience highly desired.
• Experience in hardware support, including backup software configuration experience with common data protection applications; anti-virus configuration, troubleshooting and resolution.
• Fundamental troubleshooting and support in: Windows 7 & 10; mobile devices; Office 365, and Windows Operating Systems (Desktop and Server)
• Active Directory (user group and group management), DNS, DHCP
• Familiarity with Windows Servers 2016, 2019, 2022

Compensation is commensurate with experience.

Interested candidates email a resume.

Bytecafe Consulting is an EOE.

Job Type: Full-time

Pay: From $53,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Indianapolis, IN 46220: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• Windows: 2 years (Required)
• Desktop support: 2 years (Required)

License/Certification:

• CompTIA A+ (Preferred)
• Microsoft Windows 10 - MD 100 (Preferred)

Work Location: In person

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