About Payroll Network

Payroll Network partners with clients to resolve workforce, process, and business challenges so employers are better able to achieve success through their associates. Payroll, HR, time, talent, benefits, compliance, and workforce management are delivered in a unified isolved platform that increases retention and productivity. Founded in 1998 and headquartered in Rockville, MD, Payroll Network has been recognized by The Washington Post and Washington Business Journal as a Top Workplace award and is a proud supporter of the Cameron K. Gallagher Foundation helping to raise awareness about teenage depression and anxiety.

Job Summary

The IT Helpdesk Associate is responsible for communicating, analyzing, and troubleshooting routine computer user problems and to provide proper solutions or remedies. They will aid via telephone, email, and using online tools primarily.

Essential Duties and Responsibilities

• Resolve routine user hardware and software problems or questions including desktop computer hardware, software, and enterprise system software.
  • Ensure response times are quick and effective to appropriately resolve requests.
  • Follows up with users after problems have been resolved.
• Install, maintain, and update software and operating systems.
• Prepare, test, ship (if applicable) and confirm laptops are delivered to new employees timely before they start with the organization.
• Clean, modify, and repair computer hardware.
• Troubleshoot and manage hardware, software, and network problems.
• Administer user accounts, passwords, and privileges/rights as assigned and directed by system administrators and security protocols.
• Implement and maintain security controls.
• Server maintenance and updates.
• Track IT assets for the organization in the online IT inventory, including laptops, accessories, and other technology materials, and software licenses.
• Improve overall technology performance by helping organization identify opportunities for improvement and recommending changes.
• Informs CTO and/or other leadership of opportunities for end-user training by identifying issues or trends and recommending instructional remedies.
• Other duties as assigned.

Does this sound like you?

You should consider joining our Payroll Network team if you get a kick out of both technology and people, thrive in a friendly, fast-paced, dynamic environment, have a passion for client service, and enjoy learning something new every day.

This is what we are looking for:

• Minimum of 1 year of IT Support experience.
• Windows Server experience and/or training.
• Experience with Microsoft 365 suite.
• Excellent troubleshooting skills.
• Experience with network drives such as routers, switches, and firewalls.
• Familiar with malware remediation.
• Service oriented and enjoys team environment.
• Excellent oral, written communication, and analytical skills.
• Experience working directly with internal clients or associates, participates and helps collaborate on process documents where needed, and the ability to track and monitor resolution.

If this sounds like you, APPLY TODAY. It only takes 3 minutes to start your new career with a fantastic company!

Payroll Network, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Payroll Network, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.