Job description
Key Responsibilities:
- Develop and maintain endpoint services infrastructure using zero-touch concepts and best practices.
- Provide 2nd and 3rd level ITIL support, including vendor escalation.
- Manage Windows 11 devices using Microsoft Intune and Windows Autopilot.
- Administer iPhones and iPads using Microsoft Intune and JAMF.
- Support Microsoft Office 365 and Google Workspace applications and services.
- Manage Microsoft AAD, ADDS, and AADDS.
- Administer Microsoft Network Services, such as DHCP, DNS, and File Server.
- Utilize Microsoft Azure services, including Storage Account and Virtual Machine.
- Implement and maintain patch management strategies using Microsoft Intune and Apple Business Manager.
- Troubleshoot network issues without direct access to Fortinet Firewalls, Cisco Switches, and Meraki Wi-Fi systems.
- Maintain and troubleshoot Microsoft Teams and Zoom Rooms with Shure Dante Devices.
- Apply ITIL v3+ service operations concepts and best practices.
- Develop and maintain IT shell scripts, such as Batch and PowerShell.
- Utilize Ninja RMM for remote monitoring and management.
Job Qualifications:
- Bachelor’s degree in information technology, Computer Science, or a related field.
- Minimum 3 years of experience in IT infrastructure support and administration, focusing on endpoint management using Microsoft Intune.
- Strong knowledge of Microsoft Intune, Apple Business Manager, and ITIL v3+ service operations concepts.
- Familiarity with Fortinet FortiGate, Cisco Switches for LAN access, and Meraki Wi-Fi systems.
- Experience with Microsoft Office 365, Google Workspace, Azure services, and Microsoft Network Services.
- Proficiency in IT shell scripting, such as Batch and PowerShell.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Ability to work both independently and within a team environment.
- Relevant certifications in Windows 11 endpoint management, such as Microsoft Certified: Modern Desktop Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert
While performing the duties of this job, the Associate is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop. The Associate must occasionally lift and/or move up to 25 pounds. Evening or weekend work may be necessary to meet deadlines.
This description outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties.
Rialto Capital is committed to the principles of Equal Employment Opportunity. Our policy is to provide equal employment opportunity to all applicants and Associates without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age (40+), disability, veteran status, genetic information (including family medical history), or any other legally protected status.
Our company uses E-Verify to confirm the employment eligibility of all newly hired employees.
To learn more about E-Verify, including your rights and responsibilities please visit: e-verify.gov.
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