Job description
OUR COMPANY
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Our mission is to be the best-loved manager of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.
OUR PROPERTY
Bowie House, Auberge Resorts is an imaginative and bold new urban retreat that draws visitors to a place whose history is built on tales of frontier valor and adventure. An exciting gathering space for locals and visitors alike, the four-story, 106-room boutique hotel will feature 88 rooms and 18 suites, including a 2,250 square foot signature suite. Luxurious spaces weave together details from Western culture and style like boot jacks and hat racks with contemporary furnishings, lighting and artwork creating feelings of welcome and warmth.
A social hub for locals and visitors, Bowie House offers numerous spaces for visitors to enjoy the conviviality and camaraderie that have distinguished the location for so many years. Visitors can sip cocktails in the library lounge, visit the signature restaurant with views of the enchanting outdoor terraces or relax in cabanas on the second story outdoor infinity pool overlooking a peaceful garden oasis.
ROLE SUMMARY
Join our team as IT Manager and become one of the authors of our story. As part of the Auberge family, you will be responsible for The IT Manager is responsible for all technology operations for the entire property. With guidance and support from the Regional Director of Information Technology and Auberge Home Office,
She/He/They will lead IT budgeting, procurement, installation, configuration, maintenance and
support. The IT Manager will oversee all aspects of the property technology infrastructure and its
security.
KEY RESPONSIBILITIES
- Work with the management team to set a long-term technology plan with measurable
- Assist department heads with identification and implementation of technology
- Provide first-line software and hardware support for all users on all company-approved
- Ensure critical systems, specifically Property Management System (Opera), WiFi, HSIA,
- Identification, set up, and installation of new hardware and software
- Maintain all hardware and software inventory
- Meet all compliance requirements (PCI, GDPR, CCP, etc.)
- Negotiate and manage all hardware and software support contracts in partnership with
- Educate and train team members on technical concepts and programs
- Maintain WiFi, & LAN connectivity, assisting staff, guests and groups when necessary
- Maintain system backups and perform cybersecurity audits
- Maintain a positive working relationship with service providers and local community
REQUIRED QUALIFICATIONS
- 3+ years of technical experience in hospitality or a comparable field
- Well organized and able to work independently
- Strong business acumen and a self-starter
- Ability to work through problems systematically
- A customer-centric mindset
- Technical understanding of network protocols and standards (IP, VLAN, DNS,Subnets, etc
- Advanced understanding of Windows Client and Server operating systems
- Understanding of internal system components
- Working knowledge of Google Apps (G Suite) & Microsoft Office products (O365)
- Strong technical knowledge of networking, security, phone systems, general computing concept
- Knowledge of Audio Visual Systems (TV, Streaming, Sound, etc)
- Basic Understanding of Virtualization (VMWARE ESXI, Hyper V, Virtual Servers and storage arrays)
PREFERRED QUALIFICATIONS
- Prior experience supporting complex networks and systems
- Advanced understanding of Group Policy/Active Directory Management
- Advanced understanding of Windows System Components
- Comprehensive experience with Google Apps
- N+, A+, S+, CCNA, MCP or equivalent certifications preferred
- Prior experience working with a PMS or POS system (Opera, HMS, SMS, Jonas, Maestro, Epitome, Aloha, Micros, Lightspeed, Book 4 Time, SpaSoft, Toast, etc)
- Mobile device management experience (iOS, Android, Windows)
- Vendor management experience and price negotiation
OUR STORY
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, then please share with us why you want to become part of our collection.
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