Job description
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Seismic, a rapidly growing Forbes Cloud 100 company, is the global leader in enablement, helping make sales teams better by becoming more productive and engaging with buyers in a compelling way. Seismic's platform provides continuous guidance to improve behavior, content, and skills to win more deals and deliver better experiences. Nearly 2,000 organizations including IBM and American Express have made Seismic their enablement platform of choice. Seismic integrates with business-critical platforms including Microsoft, Salesforce, Google and Adobe. Seismic is headquartered in San Diego, with offices across North America, Europe, and Australia.
Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here.
Our Information Technology team is looking for an IT Support Administrator that will provide support to our various North American offices. Location focus will be supporting either the Boston or Indianapolis offices. As a part of the team, you will have the opportunity to work with a wide range of applications and systems giving you exposure to the latest that enterprise technology has to offer.
Who you are:
- Strong customer service focus combined with excellent verbal, written, and interpersonal skills
- Experience with ITIL based helpdesk system (We utilize ServiceNow)
- Minimum 1-3 years of experience providing end user technical support
- Self-motivation to accomplish team goals
- Exceptional organizational and time-management skills
- Familiar with Azure Active Directory, Google Workspace, JAMF, PowerShell, ServiceNow, Workato, Meraki
- Zoom Room experience preferred
- Experience working with a 100% cloud environment
- Ability to work in a collaborative, team environment and work cross functionally across all departments
- BS/BA degree preferred
What you'll be doing:
- Provide timely responses and resolutions to both PC and Mac users
- Serve as a primary steward for your local office – while also supporting our hybrid workforce
- Manage local A/V systems and be the local liaison for all-hands meetings
- Manage permissions and access through: Azure Active Directory, Office 365, JAMF, and Google Workspace
- Engage with team members within and external to IT to improve the overall IT experience
- Work with third party vendors and solution providers
- Occasional travel
What we have for you:
- Generous paid vacation, sick leave, and holiday benefits, including an end-of-year company shutdown
- Competitive medical, dental and vision plans, as well as an optional Health Savings Account with a company contribution
- Paid parental leave and family caregiver leave
- Enhanced fertility and egg freezing benefits
- 401(k) plan with annual company match
- Monthly stipend for cell phone expenses
- Flexible work schedule
- Seismic Cares employee volunteer program
- #OneSeismic culture that celebrates wins, encourages autonomy, ownership, and transparency
Headquartered in San Diego and with employees across the globe, Seismic is the global leader in sales enablement, backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also recently expanded its team and product portfolio with the acquisition of Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft.
Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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