Job Title: IT Support

Department: IT

FLSA Status: Exempt

Reports to: Director of Technology

Compensation: $45,000 - $50,000

The Washington Yu Ying Public Charter School is a leader in Chinese Immersion education, achieving high levels of academic and organizational success.. Our diverse and inclusive community reaches far beyond the walls of our building. Here at Yu Ying our teachers, staff and families are collaborators, who together, are raising the next generation of culturally fluent and well-rounded global citizens.

Position Overview: The IT Support staff member's main focus is the daily management of various devices and systems and receives, addresses, and resolves all IT queries and maintains the overall IT function. IT is responsible for ensuring that all technological devices and software are reliable and continually operational to ensure that all members of the school have the ability to excel in their role, through a continuity of services. The position provides day-to-day technology support that will eventually grow into two school campuses.

Essential Responsibilities, including but not limited:

• Organize and maintain electronic business devices including macbooks, ipads, chromebooks, and other hardware or software, as needed.
• Support peripheral devices such as phones, printers, projectors, speakers, etc.
• Create, manage and maintain an IT query ticket system to receive, track and resolve incoming requests.
• Respond to daily support requests, prioritizing them, and communicating their status updates quickly and accurately to the appropriate staff.
• Maintain an inventory of all IT equipment by updating, reviewing and reconciling, regularly.
• Manage devices and user accounts in a variety of management systems and services.
• Maintain, monitor, and troubleshoot network equipment.
• Create and maintain documentation and standard operating procedures.
• Perform regular duties around arrival, dismissal, and lunch.

Qualifications:

• Bachelor's degree.
• Experience in technology support.
• Knowledge of Apple and Google systems required.
• Excellent verbal and writing communication skills.
• Strong attention to detail and persistence in problem solving.
• A curiosity and willingness to research and learn about new and existing technologies.
• Strong time management skills and the ability to effectively work under the pressure imposed by the high volume of work.

Terms of Employment: 12 month schedule

Working Environment: In-school. The role is based on-site and will grow to include another campus, which will result in interaction with students, parents and staff.

Physical Demands: This role may contain physical demands that would require reasonable accommodations to be made to enable individuals with disabilities to perform the essential responsibilities of the job. Should reason be required, the HR department must be notified to discuss the physical demands of the job.