The Job

OwnBackup is one of the fastest growing global SaaS companies. With nearly 5,000 customers, we are ranked on the Forbes Cloud 100 as one of the world's top private cloud companies and have raised over $500 million in funding from AIkeon Capital, B Capital Group, BlackRock Private Equity Partners, Insight Partners and others.

As an IT Support Engineer at OwnBackup you will be responsible for providing technical support to internal staff, as well as maintaining and troubleshooting the internal systems. The successful candidate will be a key member of the Global IT team, responsible for providing outstanding customer service to our employees.

This is a great opportunity for an ambitious individual to join the #1 cloud data protection platform and global leader in SaaS data protection.

Your Day-to-Day Role

• Providing 1st & 2nd Line to end users locally and international sites on all local IT hardware and software issues.
• Support for 1000+ Mac users globally on laptops, including monitors, tablets, printers, peripherals, and applications.
• Installing, configuring and maintaining local IT hardware and software according to policies in place.
• Identifying the cause of hardware and software failures and providing corrective action to rectify the problem.
• Maintaining inventories of software, hardware and peripherals using an asset management software.
• Identifying solutions which will reduce or eliminate the re-occurrence of hardware and software problems.
• Ensuring email and other communication systems are operating properly, efficiently, and in accordance with corporate security and retention policies
• Troubleshoot, repair, maintain, install and manage desktop, laptop and mobile computing devices.
• Working with other technical teams to triage support tickets.
• Provide support to other business units in the company as directed by IT management
• Ensure IT Issues are being resolved in a timely manner according to the policies in place.
• Strong team player and proactive communicator with service-oriented attitude and customer focus
• A commitment to collaborative problem solving and customer service quality is essential
• Excellent customer service skills

Your Work Experience

• A minimum of 1 years' Help Desk experience supporting a Mac environment within a business environment
• Previous experience supporting large organizations with offices in multiple geographies
• Well versed in Mac OS and Apple iOS
• Knowledge of Zoom, Slack and G-Suite applications.
• Ability to relate to and effectively communicate with all levels of employees.
• Process oriented, but flexible around business needs.
• Exhibits courtesy, tact, consideration, teamwork and discretion in all interactions with staff and with the public.
• Independent worker with good task and time management skills.
• Focused, with strong attention to detail.

Important Details

This is a full time position. The ideal candidate will work out of our San Diego office to maximize collaboration and interaction with business.

The base salary hiring range for this position is$68,000.00 - $85,000.00. The actual amount to be offered to the successful candidate will be dependent upon various factors such as education, training, skills, qualifications, competencies, years of experience, job-related knowledge, scope of the role, and location.

OwnBackup is dedicated to creating an environment where employees thrive. It's why we provide every employee with unlimited holiday, meal tickets for lunch, and a pension plan.

Creating an environment where employees thrive also means making sure every employee feels accepted. As we scale to help all types of companies protect precious data, our team must reflect the diversity we serve. OwnBackup is an equal opportunity employer and we believe that every employee in the company brings a unique perspective that they can and should contribute in order to make an impact every day. We strive to be one team and one culture that builds trust through transparency. We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability status.

A Bit About Us

OwnBackup is a leading SaaS data protection platform for some of the largest SaaS ecosystems in the world, including Salesforce, Microsoft Dynamics 365, and ServiceNow. Through capabilities like data security, backup and recovery, archiving, and sandbox seeding, OwnBackup empowers thousands of organizations worldwide to manage and protect the mission-critical data that drives their business.

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