Job description

Keller Associates, Inc. is a multi-disciplined civil engineering firm. As a trusted advisor to our clients, we seek can-do people who do not stand on ceremony, who are not thrown off by hard work, and who believe engineering is a team sport. If that is you, apply now for our IT Support Specialist position in our Meridian, Idaho office.

We need a full-time, friendly and professional IT Support Specialist with exceptional customer service and communication skills that works well with diverse personalities. The ideal candidate can multitask while managing multiple deadlines. They have the desire to learn and grow with the company; and knows what it means to be a team player.

Job Summary:
The IT Support Specialist provides information technology support to employees throughout our different office locations. They utilize technology to address business needs and assist staff in achieving efficient and effective use of computing technology.

Duties/Responsibilities:

• Assist employees to maximize the utilization of computer resources
• Provide timely, efficient, and consistent customer service
• Participate in the development and refinement of company-wide IT initiatives, infrastructure processes, and procedures
• Diagnose and correct system hardware, software, and operator issues
• Troubleshoot IT problems
• Provide support for software applications, including installation and updates
• Provide hardware support, including printers and print drivers
• Assist with the inventory management of desktops, laptops, printers, and other miscellaneous personal hardware (e.g., docking stations, external hard drives)
• Assist with the inventory management of software assets
• Perform other duties as assigned

Required Skills/Abilities:

• Working knowledge in support of personal computers, networks, servers, systems operations and maintenance, Windows 10/11, Windows 12/16/19 Server, and Microsoft 365 applications
• Willing to partner, train and mentor Junior IT team members
• Dedicated customer service including excellent interpersonal and communication skills
• Effective decision-making skills and the ability to collaborate
• Ability to multi-task in a high-paced environment with minimal supervision
• Working knowledge of MicroStation, AutoCAD, GIS, and other Civil Engineering related applications a plus
• Travel on occasion, lift 50 lbs., and talk on the phone routinely to engage remote support

Education and Experience:

• Associates degree in computer science/MIS-related area or equivalent work experience
• Five or more years of similar experience strongly preferred
• Knowledge of the civil engineering industry is a plus

Our mission is simple – live long and prosper. We take a holistic approach to work. That might sound a little bit abstract, but we mean it in the truest sense: you cannot be happy at work if you are not happy at home. That is why we have created a workplace that puts a premium on helping people thrive in their careers and their personal lives. Because when you retire from here, and we hope you stay with us until you do, we want you to look back and feel proud.

As federal government consultants, we must comply with government regulations, including affirmative action and required government reporting. Please review the Voluntary Self-Identification of Disability form found here to answer the questions provided at the bottom of the application process.

Keller Associates, Inc. is an Equal Opportunity / Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Type: Full-time

Pay: $54,250.00 - $65,750.00 per year

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