Trofholz Technologies, Inc. is searching for a hands-on IT Support Specialist who is a positive and team-oriented professional with a desire to develop and increase their capabilities within the security industry. Trofholz will be investing in further training to ensure the candidate is set-up for success. This is an exceptional opportunity for the right candidate who wants to advance their career by providing support to secure critical infrastructures of national significance with a proven industry leader, with a 20-year history of performance excellence!

The identified professional will be responsible for maintaining the integrity of computer workstations and the associated software for the assigned project. The IT Technician will be the main point of contact for an employee who is experiencing computer issues.

Roles and Responsibilities:

• Assist personnel with installation, configuration, and ongoing usability of system hardware and software
• Offer daily operations and system support to assigned personnel
• Verify functionality of hardware and software components
• Troubleshoot hardware and software issues in person/remotely via the phone
• Assist employees with computer problems and answer questions
• Diagnose and correct problems with computer hardware and software
• Conduct system backups as required
• Documenting work in trouble ticket and project management software
• Communicating with the end-user and team members

Requirements:

• Associate degree in Applied Computing/Computer Science (additional experience or training will be considered in lieu of degree)
• 3 years experience in diagnosing, repairing, and installing computer systems and desktop support through experience with both windows and apple products and services
• Strong understanding of Cisco, networks and routers
• Microsoft Windows Products including:
• Windows Server (2016,2019)
• Windows 10 Pro/Enterprise
• Experience in Microsoft Windows Active Directory and managing User and Computer objects
• CompTIA Security + CE Certification
• Working knowledge of Microsoft Group Policy and ability to diagnose issues related to applied policies.
• Experience with Office 365 products and associated services including
• SharePoint
• Microsoft Exchange
• Teams
• OneDrive for Business
• Knowledge DNS fundamentals
• Networking fundamentals
• Ability to multi-task, work with a team, and follow procedures
• Ability to read, write and speak English
• Travel as needed (around 50%)
• Active Secret government clearance or the ability to obtain

Preferred:

• CISCO knowledge
• Familiarity with working with the Department of Defense and its branches.
• Microsoft Certified Professional (Preferred certification in Windows 10 management)

Budget: $25.00 - $28.00

About the Company:

Trofholz Technologies is an award-winning, forward-thinking company offering excellent career opportunities in an industry that is expected to nearly double in the next five years. Expand with us! Building a career with Trofholz means joining a team of upbeat, resourceful, and talented professionals driven by the purposeful work of securing commercial and government facilities with national significance.

We are inspired by the principles of our “QCCI Team Creed” that values quality, commitment, creativity, integrity and teamwork. Trofholz strives for quality in all our work; from the direct interaction with our clients while implementing thoughtful solutions, to the professional development for our employees, and internal employee appreciation events. We offer competitive salary and benefits packages combined with a constructive team culture, where employees are valued for their unique contributions to the success of our work!

Trofholz offers comprehensive health and welfare plans which include:

• Medical plan with national network and HSA option
• Dental PPO with national network of participating dentists
• Life and AD&D Insurance
• Flexible Spending Accounts
• Employer Matched 401(k)
• Personal Time Off (PTO)
• 10 Paid holidays a year

To apply for this opportunity please make sure to visit us on the web @ www.trofholz.com and click the career tab or you can apply directly to our career center @ http://www.trofholz.com/who-we-are/join-our-team/

Be More, Do More with Trofholz!

Trofholz is an equal opportunity/affirmative action employer and complies with all federal and state laws, regulations, and executive orders regarding affirmative action requirements and programs.