Job description
INFORMATION TECHNOLOGY – SUPPORT TECHNICIAN
8 hours/day - 12 month work calendar
QUALIFICATIONS:
- Strong aptitude in operating systems, troubleshooting, processes/support & customer service.
- Possess a high level of independent judgment within established procedures
- 3+ years of directly related experience
- Knowledge of or experience in a variety of software systems such as student information, library and ?food service. ?
- Must possess a valid driver’s license with a good driving record.
- Credible References
- Detail oriented.
- Customer service oriented.
- Ability to communicate problems with supervisor(s) as they become known.
- Ability to provide end users with outstanding customer care and service at all times.
- Demonstrates effective human relations and communication skills.
- Such alternatives to the above qualifications as the Board may find appropriate or acceptable.
REPORTS TO:
Executive Director, Information and Technology Services
JOB GOAL:
The Support Technician is a professional position that provides technology assistance throughout all building levels so that each staff member and student can have maximum use of district software and hardware. The support technician will receive tickets assigned through the IT work order system and should work to prioritize support throughout the district.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Support network connectivity
- Support loading of software
- Trouble-shoot technology problems and relay pertinent information back to helpdesk or other appropriate personnel.
- Installation of peripheral devices
- Assist with setup of in-service equipment
- Provide technology assistance to all building staff
- Ability to work closely with other technicians on techniques, work, etc. as needed to keep projects work flowing.
- Demonstrates effective human relations and communication skills
- Adheres to good safety practices.
- Adheres to all district rules, regulations, and policies.
- Other duties as required or assigned.
CONDITIONS AND ENVIRONMENT:
The work environment is consistent with typical office/school environment.
FLSA:
Non-Exempt
RETIREMENT:
Public Education Employee Retirement Systems (PEERS) & Social Security or Certified Teacher (PSRS) & Social Security
CERTIFICATES AND LICENSES:
Class F Drivers License
CLEARANCES:
Criminal Justice Fingerprint/Background Clearance
TERMS OF EMPLOYMENT:
Salary and twelve month work calendar to be established by the Board.
EVALUATION:
Performance of this job will be evaluated in accordance with provisions of the Board’s policy on evaluations utilizing the Performance Based Support Staff Evaluation process.
offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.