JOB SUMMARY

We are looking for a highly motivated, enthusiastic, and energetic candidate to join a high-performing IT team. The ideal candidate will be an independent learner and a go-getter with excellent customer service skills. This is a hands-on position that requires technical skills that are necessary to troubleshoot, support, and administer a wide range of technologies used within the company. The IT Specialist will work closely with the rest of the Technology and Infrastructure team, reporting to the Manager, Information Technology.

KEY RESPONSIBILITIES

• Utilize Jira ticketing system to ensure that all issues are resolved in a timely manner
• Provide first response technical assistance to Welltower employees and Executive Team by phone, email and in person
• Identify, troubleshoot, research, and resolve technical hardware and software issues
• Install new computers, monitors, printers, phones, and peripherals
• Assists with IT projects and implementing new technologies; researching information as required
• Assists with patching workstations and endpoint security
• Various system administration responsibilities including managing Active Directory, Group Policy, Office 365 and Exchange Online
• Configure and manage devices using desktop and mobile device management software
• Provide IT support after hours and on weekends as needed and when required to be on the on-call schedule
• Perform all other duties as assigned

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

TRAVEL

Some out-of-area and overnight travel will be required.

MINIMUM REQUIREMENTS

Education: Bachelor’s degree in Information Systems or related field or equivalent work experience is required.

Experience: 1-3 years of relevant work experience is required. The ideal candidate will have experience with the following technologies:

• Jira Service Management Ticketing System
• Laptops and desktops with Windows 10
• Printers and multi-function devices
• iPhones and iPads managed by MobileIron
• Office 365 services - OneDrive for Business and Exchange Online
• Okta SSO
• Active Directory
• Remote access – Zscaler VPN
• Audio and video Zoom Room conferencing
• Email security and filtering – Mimecast
• Operating System imaging and deployment

Applicants must be able to pass a pre-employment drug screen.

COMPENSATION

Salaries may vary by location. The range for this role in New York City is $32.00 - $42.00/hour plus bonus. Salary determinations are made based on numerous factors, such as, but not limited to, the relevant market and the skill, experience, and education of the selected candidate.

WHAT WE OFFER

• Competitive Base Salary + Annual Bonus
• Generous Paid Time Off and Holidays
• Employer-matching 401(k) Program + Profit Sharing Program
• Student Debt Program – we’ll contribute up to $10,000 towards your student loans!
• Tuition Assistance Program
• Employee Stock Purchase Program – purchase shares at a 15% discount
• Comprehensive and progressive Medical/Dental/Vision options
• Summer Hours Program
• And much more! https://welltower.com/newsroom/careers/

ABOUT WELLTOWER

Welltower, an S&P 500 company headquartered in Toledo, Ohio, is driving the transformation of health care infrastructure. The Company invests with leading seniors housing operators, post-acute providers and health systems to fund the real estate and infrastructure needed to scale innovative care delivery models and improve people's wellness and overall health care experience. Welltower, a real estate investment trust ("REIT"), owns interests in properties concentrated in major, high-growth markets in the United States, Canada and the United Kingdom, consisting of seniors housing, post-acute communities and outpatient medical properties. More information is available at www.welltower.com

Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet