THE SALVATION ARMY

SHELTER ATTENDANT / MONITOR

Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!

Use your administrative and social services skills as a Shelter Attendant / Monitor!

The Salvation Army is seeking Shelter Attendant / Monitors to provide care and assistance to shelter residents in King County. This role helps individuals in immediate need and coordinates and responds to crisis and inquiry calls by providing support, information and referrals to individuals seeking assistance with food, shelter and resources. Responsibilities include scheduling client intakes via telephone referral, conducting client interviews, processing guest intake data, and conducting security rounds.

The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it’s a place where people can invest in people on every level. In the Northwest region of the US, we serve people with food to shelter opportunities and almost everything in between. We are committed to being an efficient and effective network of local offices that make up a huge western region team. In other words, we’re committed to being big and small at the same time. That makes us a seriously great place to work. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. We welcome you on finding your place to offer opportunities for people in need!

The Shelter Attendant / Monitor works closely with participants of the King County Shelter Program. Facilities are clean, monitored with security and supported by King County resources. Whether providing basic needs, services, or de-escalating client interactions, the position receives daily supervision from the King County Shelter Program Manager, Supervisor or designated assistant.

This position is full-time and non-exempt and located in Seattle, Washington.

Essential Duties and Responsibilities:

• Respond to crisis and inquiry telephone calls by providing support, information and referrals to other appropriate social service agencies.
• Provide assistance to shelter residents to ensure a safe environment including compliance with rules and policies.
• Conduct periodic walking inspections of all areas of the facility, for the purpose of identifying and initiating appropriate action (correction, reporting, etc.) of hazards, inappropriate behavior, needed repairs or other notable condition.
• Respond to emergency situations that may arise, making independent decisions within policy guidelines, as necessary.
• Provide crisis intervention and institute security procedures should a critical or threatening situation arise. Provide timely and appropriate notification to police, fire, emergency medical and supervisory authorities.
• Conduct client intakes and departure processes, as required by department policy.
• Provide orientation, support and supervision to volunteers.
• Assist with the orientation and training of new staff, volunteers and interns.
• Work cooperatively with other Salvation Army staff and programs.
• Represent Salvation Army programs to other community agencies and representatives in a respectful and positive manner.
• Participate in staff meetings.
• Maintain case records and required forms and reports in prescribed format.
• Comply with Salvation Army procedural requirements, including those set forth in the Policy & Procedure Manual and Employee Handbook.
• Prepare water, coffee, snacks for guests, when available.
• General cleaning (including mopping, sweeping, wipe down) of facility bathrooms, sleeping area, and common areas as assigned. Work with Janitorial Staff as assigned.
• Perform other duties as requested.

EXPERIENCE AND QUALIFICATIONS

Education and Work Experience:

• HS Diploma or GED
  
  • Minimum of 6 months experience in a public contact environment or customer service
  • Experience in human or social services, preferably in a shelter / residential preferred
    
  
  

Knowledge, Skills, and Abilities Required:

• An ability to engage with diverse populations in a respectful and culturally responsive manner.
  
  • Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal identity.
  • Detail oriented – attention to detail required
  • Self-starter
  • Team player
  • Strong use of the English language in verbal and written communication
  • Excellent interpersonal skills
  • Effective communication and telephone skills
  • Ability to work in a fast-paced environment and maintain poise under pressure
  • Customer service mindset
  • Ability and willingness to keep information confidential
  • Ability to successfully complete Salvation Army child safety/vulnerable adult (“Protecting the Mission”) background/reference check procedure
  • Basic mathematical skills (addition, subtraction, division, & multiplication)
  • Willingness to abide by the Salvation Army’s drug and alcohol policy

Software-Related Skills:

• Basic proficiency with an e-mail system
• General proficiency with Microsoft Office tools - Outlook, Word and Excel; helpful if familiar with PowerPoint but not required
• Working knowledge of integrated database applications and ability to use new software programs with basic training.

Physical Requirements:

• Ability to rapidly travel over uneven surfaces, up and down steps, up and down ramps and to climb stepladders, as necessary to perform duties of the position.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
• Ability to lift up to 45 lbs.

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options. An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time.

Paid Vacation:

• Two weeks annually, accruing from day one, for non-exempt positions.
• Four weeks annually, accruing from day one, for exempt positions.
• Accrued vacation is eligible for use after six months’ service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description.

This position works at a site that may require mandatory vaccination of employee, without exemption, based on local governmental orders from the County and the City.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.