Job description

COMPANY OVERVIEW

Lalaith Astor Technical Consulting House (LATCH) provides technical consulting services to the US Federal Government. We provide dependable high-quality solutions as well as innovative architecture, engineering, and functional designs. Our core values enable us to bring unique viewpoints as we approach our work such as understanding and adopting the customer’s mission, delivering technical solutions that are aligned to customer goals, objectives, and budgets, empowering customers through systems engineering and technical assistance (SETA) services, and producing high quality, value-driven work products.

At LATCH, you’ll work with customers and a leadership team that empowers our people to think audaciously, welcomes differences, encourages pride in our work while exposing and solving emerging challenges to meet impactful commitments

JOB SUMMARY

The United States Air Force Academy (USAFA) A6 Directorate plans, organizes, and manages information technology (IT) processes, systems, networks, infrastructure, and programs across USAFA through direct, peer, supervisory, and functional relationships (formal and informal). They ensure Cadets, Faculty, and Staff have computer and information support through the effective construction of guidance, direction, policy, mission systems, IT infrastructure, systems, and services. A6 advocates and defends communications and information operations and maintenance (O&M), implementation, manpower, sustainment, and training resources.

RESPONSIBILITIES AND DUTIES

As a System Administrator, shall support the operation, maintenance, and management of day-to-day operations and deployment of USAFA cloud services in support of approximately 7,000 users. Responsible for installing, configuring, securing, and maintaining operating system workstations and servers, including web, mobile, email, database, and application servers. Duties will include, but are not limited to, the following:

• Provide Cloud Services Tier 2 and above support to the Government’s Tier 1 Help Desk
• Troubleshoot and resolve issues with cloud services, on-premises services, and associated client- or user-related devices.
• Create new user accounts, apply authorized permissions, and basic troubleshooting of user issues, etc.
• Provide after-hours customer support to resolve service issues or outages.

Create Shared Mailboxes, Groups, Distribution Lists, and Equipment Boxes with Dynamic variants of each.

• Security & Backup Services support
• Create Configuration profiles and Compliance policies for production use within Intune and Autopilot
• Import and monitor hardware hashes within Intune
• Troubleshoot various issues within Intune and Autopilot
• Add and update users in both on-premises and cloud active directory
• Resolve issues with users in both on-premises and cloud active directory
• Maintain, replace, and update printers throughout the academy
• Create, license, and distribute credentials to incoming cadets and prep-students
• Troubleshoot account issues for incoming cadets and prep-students
• Configure, deploy, secure, and patch cloud services and on-premise systems
• Maintain all on-premises appliances and systems
• Patch and secure support systems
• Track inbound / on-hand / outbound IT equipment, coordinate equipment transfers, maintain electronic and paper records of inventories, and hand receipts for equipment temporarily issued to users.

REQUIRED EXPERIENCE, QUALIFICATIONS AND SKILLS

• DoD 8570 certification at IAT Level II or higher
• A strong background in Microsoft Office 365 service administration, PowerShell, and Microsoft Azure architecture/implementation/configuration, Tanium, Splunk, VMWare/virtualization, cloud services, and network services operations, maintenance, administration, and sustainment.
• Ability to troubleshoot and correct issues with little to no supervision or guidance.
• Strong customer support and communication skills
• User account management and identity services
• Understands the networking, protocols, and communications required for the system to maintain availability for end-users
• Systems administration processes, tasks, and activities in a cloud environment

Email Services experience including Exchange Online, Global Address List, distribution lists, shared mailboxes, Office 365 groups, spam/phishing/malware countermeasures, impersonation protection, mail connectors / routing, DMARC/SPF/DKIM configurations, etc.

• Experience troubleshooting collaboration services: Microsoft Teams, OneDrive, SharePoint Online, Stream, etc.
• Experience tracking, assigning, and recording customer change requests
• Customer service experience for Operations and Maintenance activity

Tanium, Splunk, and Tenable Nessus server O&M Experience

• Experience creating accounts within Azure portal, Office 365 Admin portal, and Privileged Access Workstation.
• Multi-factor Authentication experience including assisting users with MFA setup and troubleshooting
• Experience conducting scans to verify patch / configuration compliance and identify vulnerabilities / misconfigurations.

DESIRED QUALIFICATIONS AND SKILLS

It is desirable that the candidate has the following qualifications:

• Shell Scripting: Create computer programs to address specific tasks and processes in support of systems administration.
• Use scripting language (e.g., PowerShell) to perform file manipulation, program execution, create batch jobs, command procedures, or system commands.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Compensation package:

• Yearly pay

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Ability to commute/relocate:

• USAF Academy, CO 80840: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing and able to pass a background check? This is a required condition for employment.

Education:

• Bachelor's (Preferred)

Experience:

• IT: 3 years (Required)
• M365, O365, Azure, cloud, OR Tier 2 support: 3 years (Required)
• Sys admin, networking, help desk, Active Directory, OR M365: 3 years (Required)
• M365, O365, or Azure: 3 years (Required)

License/Certification:

• CompTIA: Security+ (Required)

Work Location: One location

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