Job description

Key Leader with Inventory Focus Job Description

LEADERSHIP

Implement company standards for the back of house (BOH) and cascade to team members to action.

Embody the company brand and culture by learning and sharing lululemon’s history, purpose, vision, core values, and Practice of Leadership.

Assign tasks by assessing, prioritizing, and making decisions based on store needs, team member strengths or preferences, and necessary adjustments throughout the shift.

Motivate team members by creating a fun environment and helping them understand how their work supports the success of the store and of lululemon overall.

Support ongoing learning and development of Expeditors consistently and equitably across all team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.

Provide Expeditors recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.

PRODUCT

Proactively plan, prioritize, and manage inventory processing activities, using the planogram system, ensuring the appropriate number of team hours are scheduled to complete the work, resolving discrepancies, and prioritizing activities based on assessment of the most urgent needs of the store.

Assist Expeditors with executing the inventory intake and restocking plan for the shift.

Strategically organize the back of house (BOH) workspace to allow for efficient product intake, processing, accessibility, and general BOH orderliness.

Receive product deliveries using RFID wand and reconcile actual boxes received with those expected.

Unpack product and other materials received in an organized and efficient manner for distribution to the BOH storage or the sales floor, according to company standards.

Execute market-relevant omnichannel programs (e.g., BOPIS [buy online pickup in store], phone sales, and SFS [ship from store]), according to company standards.

Monitor product levels, perform inventory counts, and communicate with Store Manager regarding appropriate action to support sell-through strategy (e.g., request more product for top-selling products; work with VM to increase sales of low-selling products).

Support execution of regional or area driven product actions (e.g., pull backs, consolidations, pricing, repricing, MMU) with guidance from store management.

Coordinate product deliveries to allow for efficient product intake and processing.

Collaborate with the visual merchandise (VM) team to support execution of strategic product presentation/visual merchandising, including removing “one-of” display items.

Execute product moves to support store organization and presentation, including product recovery, restock and plumping (e.g., pant wall, size store), destock, mark-downs, and add-moves.

Package and send out product to other locations for consolidation or to return damaged merchandise.

Fold, sort, and hang product according to company standards in the BOH or on the sales floor.

Gather and organize materials for transfer from the BOH to the sales floor and vice versa.

PEOPLE MANAGEMENT AND DEVELOPMENT

Engage in career discussions and help create development plans to support and reinforce team understanding of how working at lululemon will contribute to their career and personal growth.

Support the store’s hiring process, including recruitment, selection, and onboarding, ensuring a focus on IDEA (inclusion, diversity, equity, and action) and other lululemon priorities.

Manage team’s compliance within the scheduling and payroll process to align with policies and procedures.

Take necessary action to improve team engagement.

TRAINING AND DEVELOPMENT

Develop and maintain product and general company knowledge (e.g., through team meetings, internal company communications, the Employee Handbook).

Facilitate formal trainings for team members with a focus on BOH operations.

Share role and behavior expectations and facilitate onboarding training programs to acclimate new team members to lululemon and role.

Ensure new or updated product knowledge is disseminated (e.g., through product experts).

WORKING WITH OTHERS

Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.

Establish supportive and productive relationships with team members, focusing on personal and professional development, by being open, candid, inclusive, and respectful in interactions.

Collaborate with in-store team members to ensure optimal guest experience and support store operations (e.g., act as a conduit between the BOH team and store leadership, cascading information and requesting additional support as needed).

Work with team members to settle disputes and interpersonal conflicts, in collaboration with outside store support as appropriate.

Collaborate across stores or regions (e.g., regional and area calls with Store Support Center partners) on topics such as product and conversion.

OPERATIONS

Perform work in accordance with applicable policies, procedures, and laws or regulations.

Use in-store technology (e.g., RFID, TrueVue, PowerBI) to support store operations and provide positive guest experiences.

Understand and adhere to people safety policies and procedures to maintain a safe work environment.

Take role appropriate action to address people safety incidents, including implementing emergency response procedures and reporting all workplace hazards and injuries.

Perform or complete other relevant projects, duties, and assignments as required or by request to support the business.

Conduct preparation activities to ensure in-store readiness for shift activities (e.g., check internal company communications).

Maintain store technology (i.e. tills, devices, Xstore, omni, etc.) by verifying continued functionality, facilitating periodic updates, or coordinating repair or maintenance as needed.

Perform and direct Expeditors to complete cleaning tasks in the BOH as needed throughout the day.

Implement or reinforce asset protection policies by ensuring team members comply with organized retail crime (ORC) and related procedures.

Address emergent issues, including guest escalations and emergency requests, shifting priorities as needed to resolve the situation.

Monitor progress against the daily goal to evaluate sales and collect information for the daily sales notes.

Perform or support cash handling by balancing till and making deposits.

Solve in-the-moment budgeting decisions, considering the impact to the business.

Open and close the store in accordance with the opening and closing checklists (i.e., tills, daily sheet, meeting, walkthroughs, NPS, payouts, daily notes, and daily schedule modifications).

Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.

Plan floor coverage and make decisions to maintain efficiency and effectiveness of floor operations (e.g., prioritizing floaters and hosts, product recovery).

GUEST EXPERIENCE

Support team members (e.g., leading by example or coaching) with ensuring a great guest experience that values guests’ time, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options).

Interact with guests to ensure a great guest experience in a manner that values guests’ time by being welcoming, inclusive, and connected, regardless of guests’ appearance, demeanor, or background.

Assess guests’ unique needs to provide customized, effective purchase solutions and support by implementing the ACE (attend, create, encourage) guest experience model.

Provide technical product education by articulating the value and benefit of the product.

Initiate the garment hemming process by preparing garments, completing documentation, and educating guests on process and timelines.

Facilitate a positive guest purchase experience by conducting accurate and timely guest transactions (e.g., sales, returns, exchanges, damages) and incorporating omnichannel programs (e.g., BOPIS [buy online/pickup in store], phone sales, and SFS [ship from store]).

Resolve guest feedback and take appropriate action to address (e.g., pass on suggestions or team member feedback) to “make it right” for guests.

Job Type: Full-time

Pay: $20.50 - $23.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Parental leave
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Night shift

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Carlsbad, CA 92009: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Inventory control: 1 year (Preferred)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person

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