Under direct supervision by department leadership, completes clerical and other technical lab duties in a timely and accurate manner, with quality that exceeds customer expectations. Takes pride in performing customer service tasks, executed at a high service level.

DUTIES AND RESPONSIBILITIES

• Understand and perform to all applicable regulatory and compliance requirements.
• May support leadership during audits.
• Ship, receive, and track packages and specimens, as needed.
• Receive, classify, and process specimens in an accurate and expedient manner.
• Use appropriate systems to accurately perform data entry functions.
• Proofread own work for content, spelling, accuracy, and document format.
• Maintain sample integrity and ensure proper identification of all specimens.
• Prepare samples for laboratory testing, as needed.
• May perform reagent preparation.
• Operate, troubleshoot, and perform routine maintenance and calibration on equipment, as needed.
• Manage customer requests and resolve sample problems in a prompt and courteous manner.
• Use written and verbal communication skills to provide exemplary customer service to internal and external customers, and appropriately document interactions.
• Maintain organization of departmental records, as needed.
• Support the maintenance of reagent and supply inventory, as needed.
• Work weekend and holiday rotations, as scheduled.
• May train others on job tasks, as assigned.

• High school diploma or equivalent required.
• Two years attendance at an accredited college, university or technical college with emphasis in a science/medical related field preferred.

• Minimum of 1 year customer service experience required and 1 year of medical related experience or training preferred.
• Data entry or LIS (Laboratory Information System) experience preferred.

• Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals.
• Strong attention to detail and problem-solving skills.
• Aptitude for computers and strong data entry skills.
• Ability to manage frequent interruptions in a fast-paced environment.
• Good customer service skills.
• Good verbal and written communication skills.
• Flexibility to work independently and with a team.
• Organized and able to efficiently prioritize multiple tasks to provide a productive workflow.
• Ability to work independently with structured written or oral instructions.
• Knowledge of medical terminology preferred.
• Understand time zones and military time.

• General office equipment (i.e. computer, printer, fax, copy machine, scanner).
• Personal Computer (desktop, laptop, tablet).
• Microsoft Suite (Word, Excel, PowerPoint, Outlook).
• Software systems (including but not limited to Customer Relationship Management Software, Laboratory Information Systems, Learning Management System).
• Lab/department specific equipment, including, but not limited to:
  • Box cutter
  • Pipettes (single channel, multi-channel, electronic, etc.).
  • Centrifuge, freezers, refrigerators
  • Water bath
  • Automated cell washer
  • Heat block
  • Balances
  • pH meter