Lucky Strike Entertainment is an upscale entertainment venue that provides a unique bowling, full-service restaurant, bar lounge, and arcade gaming experience. www.luckystrikesocial.com.

Why Lucky Strike?

FUN! We add a whole other element other than your tradition food and beverage concept. With our friendly staff, industry leading bowling, bar lounge, live music, live sports, arcade room, and chef-driven cuisine there is never a dull moment.

CAREER PROGRESSION: A strong percentage of our Managers, Chefs, and Directors are promoted from within.

INCLUSIVITY: Lucky Strike is a fan of style. We encourage individualism and freedom of expression. Be who you are! Bring your style, vibe, and persona to the team.

The Lane Concierge provides personalized, premium service to our guests. This person is high energy, passionate and service oriented. They are responsible for guest satisfaction and creating the ‘WOW’ experience.

This position is critical to providing confidence to our guests that everything they come in contact with has been properly sanitized, that we have created a safe environment and will deliver premium service during their visit at Lucky Strike. This role goes above and beyond what is expected to provide guests with a positive and memorable experience that they will never forget.

Responsibilities:

• Anticipates guests’ needs, takes initiative and is empowered to mitigate any issues at the lanes and engages the manager on duty immediately
• Demonstrates a strong service orientation, actively looking for ways to help people and create the ultimate entertainment experience
• Introduces themselves to a party and encourages the guests to contact them if they have any needs during their visit
• Provides sanitation wipes and gloves for guests to use at their discretion while at Lucky Strike
• Wipes down bowling balls and sanitizes bowling shoes with sanitation wipes prior to guest usage
• Attends to all guests’ needs to minimize their touch of surfaces on and around the lanes
• Delivers the ultimate guest experience by engaging in constant communication with guests to ensure satisfaction with food and service, and to identify and respond to complaints
• Demonstrates a passionate approach to exceed guests’ needs and expectations
• Acts as a sales lead generator, converting unhappy guests to happy guests and happy guest to sales
• Helps manage lane coordination by creatively resolving times with long waits
• Stimulate positive social media reviews and events by encouraging guests to report their positive experiences
• Keeps log of daily issues
• Team player: helps teammates when the venue is busy by running food/drink to lanes and touching base with other guests if they feel like they are waiting/looking for something
• Bids farewell to guests and ensures everything was satisfactory while inviting guests to return

Skills:

• Must be positive, optimistic and passionate about customer service and responsive to guests needs
• Must have an eye for detail and able to deliver a high level of cleanliness and sanitation
• Must be friendly, outgoing and able to smile frequently with high energy and the ability to create fun
• Ability to take initiative to identify and resolve problems
• Demonstrate enthusiasm, determination, perseverance and the sense of urgency when dealing with customer concerns
• Must be flexible and accommodating
• Must be knowledgeable about the venue and know what the facility can offer to the guest
• Excellent communication skills are essential
• Excellent problem solving ability
• Must be able to clearly articulate guests needs to other team members and management, as necessary
• Must be skilled at calmly responding to dissatisfied guests while taking appropriate initiatives and actions to resolve complaints. Communicates with control desk, pin chaser and lane mechanic via radio to resolve lane issues immediately
• Multitask efficiently

• 1 year of previous serving experience preferably in a fast pace and full-service restaurant or entertainment venue.
• Successfully complete a menu test
• Candidates must have experience working in a high volume concept
• Must be able to work nights, weekends and holidays
• Enthusiastic, outgoing and cheerful!!
• Passionate about guest service and hospitality

Perks:

• Credit Card tips paid in cash daily
• Eligibility for benefits after a 12-month measurement period
• Discounted food during non-working hours
• Free bowling, billiards, ping pong, darts, arcade games. etc.*
• Flexible schedules
• Family like environment / exceptional work life balance
• Pay via pay card that can act as a credit card
• Referral bonuses
• Same day offers / on the spot hiring
• Celebrity sightings / media appearances (not guaranteed but super exciting!)
• Growth & development opportunities

Lucky Strike Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees 123HRL