Job description
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2023 Employee Benefits | Staff & Management .
- Build and maintain strong relationships with Vantage client(s) and operate as primary first support channel for client Vantage communications
- Support pursuit, development and transition of new Vantage clients
- Provide direct Vantage client technical assistance or be able to quickly connect technical expertise from ABM resources or appropriate third parties to support client needs.
- Work with internal ABM departments and appropriate third parties to diagnose Vantage client issues and communicate to client clear remediation plans
- Identify and communicate to the ABM Vantage product manager through Client interactions areas of opportunity to further enhance the competitive edge of the Vantage product roadmap
- Collaborate tightly with ABM Vantage team inclusive of product manager, technical team and Parking Operations to support client deliverable deadlines, working on assigned projects as needed
- Ability to communicate and explain complex ideas to teams, clients, and technical staff
- Anticipates client questions with prepared, concise and thought out answers/solutions aligned to Vantage business vision, strategy and roadmap
- Willing to go above and beyond to deliver excellent service to ABM Vantage clients
- Share best practices, model designs with prospects/clients for both continued product roadmap development and successful negotiation of client’s internal processes and business culture
- Utilizes applicable client portals, hardware management tools, and help desk ticket systems to oversee and audit clients’ issues and ensure customer satisfaction, view trending network performance, make best decisions for clients’ environment, report those changes with supporting details to upper management and/or Change Control Board and identify, submit and track resolution on issues
- Acts as the support escalation point for their assigned clients, and overseeing resolution and client satisfaction
S cope Factors (i.e. Revenue Scope, Assets Scope, Budget Scope, Profit/Loss Scope, Supervisory Scope)
Enter any scope factors that are applicable to this position below:
- Resource will report into the Corporate Technology organization but have shared budget and utilization in partnership with Parking Operations service delivery team
Qualifications – Education & Experience
Enter required and preferred educational requirements and prior work experience requirements to perform this position below:
- A bachelor's degree in an engineering discipline, a technology focused business degree or equivalent demonstratable technical experience.
- 10 years’ experience in a client facing technology focused account management position
- Preferred Parking industry experience but not required
Qualifications – Other Skills, Abilities & Knowledge
Enter required and preferred skills, abilities and knowledge requirements to perform this position below:
- Solid understanding of the SDLC process / methodologies, relational database concepts, object-oriented techniques, user interface principles
- General understanding of operational technology (OT) network engineering concepts including network architecture/infrastructure, firewalls, security, disaster recovery, vulnerability management, monitoring, patch management, etc.
- Market competitively aware
- Capable of assessing a customer’s needs, qualifying opportunities & handling customer objections at all levels
- Strong analytical and organizational skills
- Strong communication skills with the ability to convey complex issues in a simple manner
- Strong interpersonal skills and an ability to influence other both internally and externally
- Ability to multi-task several important priorities simultaneously
Qualifications – License(s) & Language(s)
Enter required and preferred licenses and/or language skills required to perform this position below:
Working Environment and Travel Requirements
Enter a description of the working environment and travel requirements (if any) below:
Remote base, Los Angeles area highly preferred, but not required. Travel as needed, not expected to be more than 25%
ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.
The Company may require that the successful candidate hired for this position be fully-vaccinated for COVID-19, if and to the extent permitted by applicable law. The Company will make exceptions for medical, sincerely held religious belief, or other legally required exceptions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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